Open To Work
Harwinder Bhullar
Gurugram
Summary
Dynamic professional with 26 years of extensive experience in fiber optic network management , Submarine cable system , Network Operation Centre Proven track record in project management and vendor oversight, ensuring operational efficiency and safety compliance. Adept at achieving KPIs and fostering client relationships, while leading teams to deliver exceptional results in high-pressure environments. Fluent in English, Punjabi, and Hindi.
Overview
26
26
years of professional experience
Work History
Cluster Fiber Head
globacom
01.2022 - 03.2024
- Handling the core responsibility of all fiber optic regional projects.
- Managing all processes, methods, and technologies related to the Fiber Optic activity to achieve financial objectives.
- Formulating the Fiber Optic Network solutions for the final client.
- Dealing with internal escalations and ensuring resolution of these items timely.
- Developing, tracking, and maintaining network availability and quality metrics for the entire route and all consortium customers.
- Troubleshooting both internal and client issues and resolving these promptly.
- Maintaining materials by approving materials for usage that meet quality standards.
- Ensuring adequate levels of spare parts for corrective maintenance.
- Planning and executing the preventative maintenance schedules.
- Contributing to expanding the fiber network within the region.
- Achieving a competitive edge by providing the best-in-class network service.
- Leading, and timely completing the fiber network projects within time, cost, and budget.
- Shouldering with the overall accountability of supervising and handling the Fiber N/W of the Ibadan region.
- Utilized the vendors & ASP to steer the KPIs /SLAs
HEAD - ASPM ( VENDOR l QUALITY l OHS l RSA l
Ericsson
Gurugram
01.2018 - 01.2022
- Heading the pan india WL deployment for customer AIRTEL
- Responsible for dealing with vendors, allocating the sites, ensuring the delivery committed with customer
- Ensuring the quality work done by vendors, and follows the all safety precautions
- Ensuring the RSA (remote site audit done) by oor team, for the work done by vendors
- All these audit points agreed with customer, for hand over for operation, hence payment
HEAD - MS -FIBER - OPERATION l RCOM l VIDAFONE l STERLITE
Ericsson
Gurugram
02.2014 - 12.2017
- Managing the fiber operation for MS
- Agreeing the KPI/SLA with customer the condition for plenty exclusions
- Aligning the vendor / teams / tools required to meet the agreed KPI/SLA
- Aligning the monitoring team required to drive the vendor in each circle and defining the hierarchy and responsibilities
- Defining the process at each circle for KPI/SLA and exclusion agreement
- Driving the cost and vendor delivery
Head of Department - Fiber Operation l Fiber NOC
Telesonic Networks Limited
Gurgaon
06.2010 - 01.2014
- Held responsible for agreeing on the NOC KPI/SLA with the customer and implanting it in NOC
- Establishing KPIs/SLAs with the operational team and defining the measuring criteria in NOC
- Meticulously led the definition of SOW Key Performance Indicators and Service Level Agreements for fiber operation and implementation of the same daily.
Head of Department - Installation & Commissioning
Fibcom India Ltd
Gurugram
06.2008 - 06.2010
- Heading the Optical - ISP installation for pan India
- Aligning the vendors pan india to complete the installation and commissioning
- Installation & commissioning
- Agreeing the acceptance criteria after installation
- Completing the final testing with the customer and handover to them
- Taking the payment from the customer
Head of Operations - SOC l Service Operation center l
Tata Communications
Mumbai
05.2007 - 06.2008
- Heading the Service Operation center
- Responsible for delivering the IPLC (International telecom links) in india with the vendor support
- Responsible for end to end connectivity with the 21 days
- Managing the 24&7 operation for these links.
- Analyzing the outages and proving the solution to the customers
Customer Operations Manager - NOC ( ILD / NLD )
airtel
Delhi
03.2002 - 04.2007
- Responsible for installation and commissioning of Subsea cable network (I2I CN - Chennai - Singapore)
- Responsible for managing the operation of Subsea network
- Interacting with international networks for interface
- Managing the customer colocation for international connectivity
- Managing the NOC for ILD /NLD in my shift and shift head / COM
- Responsible for making the network up all the time
Area Manager
HFCL Limited
Mohali district
09.2000 - 02.2002
- Responsible for laying the copper and fiber cable in my area
- Managing and maintaining the cable in my area, to keep the highest uptime
- Doing the material management
- Vendor management
Installation Engineer
Punwire Trunking Srvs Limited
Mohali district
12.1997 - 08.2000
- Responsible for installation and commissioning of Paging centers
- Connecting the paging centers with call collection centers
- Taking the all scfa approvals and local DOT approvals
- Making the CCC & PCC connecting with radio connectivity
- Making the PCC & CCC operational
Education
Diploma of Education - Electronics and telecommunication engineering
Bnaglore Board of Technical Education
Karnatka 09.1997
High School Diploma -
Sant Longowal Institute of Engineering And Technology
Punjab10.1993
Skills
- Fiber optic cable maintenance
- Submarine cable system operations
- Network Operations Center (NOC) Management
- Fluent in English, Punjabi, Hindi
- Dependable and responsible
- Active listening
- Fiber optic technology
- Vendor management
- Project management
- Operational efficiency
- Process optimization
- Safety compliance
- Team management
- Team building
- Time management
- Technical leadership
- SLA management
- Incident management
- Client relationship management
Personal Information
Title: Senior Telecommunications Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹3000000/yr - ₹3200000/yrTimeline
Cluster Fiber Head
globacom
01.2022 - 03.2024
HEAD - ASPM ( VENDOR l QUALITY l OHS l RSA l
Ericsson
01.2018 - 01.2022
HEAD - MS -FIBER - OPERATION l RCOM l VIDAFONE l STERLITE
Ericsson
02.2014 - 12.2017
Head of Department - Fiber Operation l Fiber NOC
Telesonic Networks Limited
06.2010 - 01.2014
Head of Department - Installation & Commissioning
Fibcom India Ltd
06.2008 - 06.2010
Head of Operations - SOC l Service Operation center l
Tata Communications
05.2007 - 06.2008
Customer Operations Manager - NOC ( ILD / NLD )
airtel
03.2002 - 04.2007
Area Manager
HFCL Limited
09.2000 - 02.2002
Installation Engineer
Punwire Trunking Srvs Limited
12.1997 - 08.2000
Diploma of Education - Electronics and telecommunication engineering
Bnaglore Board of Technical Education
High School Diploma -
Sant Longowal Institute of Engineering And Technology