Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

HASAN PARVEZ

Delhi NCR

Summary

Experienced IT professional with expertise in network security, technical support, and system troubleshooting. Proficient in resolving complex issues regarding network security, protocols, and operating systems like Linux and Windows. Dedicated to improving operational efficiency and ensuring customer success through proactive support, mentorship, and knowledge sharing. Seeking a challenging Product Support Engineer role at leading cybersecurity and cloud companies such as Zscaler, Palo Alto Networks, Aruba Juniper, Amazon,etc.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Associate Consultant

Capgemini Technologies
01.2022 - Current
  • Managed and supported Palo Alto VPN configurations and firewall rule deployments for secure remote access.
  • Managed and supported Palo Alto VPN configurations including GlobalProtect setup for secure remote access.
  • Provided second-line technical support via phone/email for complex issues across hardware, software, and network systems.
  • Troubleshot network incidents using tools like traceroute, ping, and DNS lookup to identify and resolve connectivity issues.
  • Collaborated with IT teams to integrate security measures into application development processes, improving overall system resilience.

Network Security Analyst

Tech Mahindra
07.2019 - 12.2021
  • Worked extensively with Cisco Meraki cloud-managed networking solutions, including configuration and troubleshooting of Meraki firewalls and switches.
  • Configured and supported Cisco AnyConnect VPN for remote workforce access, including authentication and policy enforcement.
  • Configured and maintained routers, switches, and firewalls across multiple customer environments.
  • Handled protocols such as HTTP, FTP, SMTP, and DNS while implementing secure connectivity and encrypted communications.
  • Contributed to cybersecurity awareness training programs for non-technical team.
  • Enhanced network security by implementing advanced firewall configurations and intrusion detection systems.
  • Analysed network traffic patterns to detect suspicious activities and thwart potential attacks in Realtime.

Education

Master of Arts - Social Work

Indira Gandhi National Open University
New Delhi
10.2022

Bachelor of Arts - Social Sciences

School of Open Learning
Delhi
10.2019

Skills

  • Palo Alto VPN & Firewall
  • Site to Site and GlobalProtect VPN setup and support
  • Cisco Meraki & Routing Configuration & Management
  • Cisco AnyConnect VPN
  • Network troubleshooting
  • Protocols: HTTP
  • Protocols: DNS
  • Protocols: SMTP
  • Protocols: FTP
  • Linux (Ubuntu, Red Hat)
  • Windows Server
  • Tools: Remote desktop
  • Tools: Wireshark
  • Tools: Active Directory
  • Tools: MicrosoftSQL
  • Security: Firewall configuration
  • Security: malware protection
  • Security: intrusion prevention
  • Mentoring & team collaboration
  • ITIL framework
  • Cloud Security
  • Network Security Analysis
  • Customer success Framework
  • Identity and Access management
  • DHCP / DNS ethernet proficiency

Certification

Microsoft Certified: Azure Fundamentals, AZ-900, E2BBB4-844C6K

Timeline

Technical Associate Consultant

Capgemini Technologies
01.2022 - Current

Network Security Analyst

Tech Mahindra
07.2019 - 12.2021

Master of Arts - Social Work

Indira Gandhi National Open University

Bachelor of Arts - Social Sciences

School of Open Learning

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HASAN PARVEZ