Summary
Overview
Work History
Education
Skills
Certification
Training
Notable Accomplishments
Affiliations
Accomplishments
Languages
Timeline
Generic
HASAN RAZA

HASAN RAZA

Pune

Summary

  • Results-oriented professional specializing in Service Delivery and Project Management across various industries including Travel, Finance, and Real Estate. Demonstrated ability to oversee the entire Software Development Lifecycle (SDLC) while ensuring alignment with core business goals. Skilled in formulating IT strategies that drive business performance and competitive advantage. Recognized for leadership capabilities and fostering team collaboration to achieve project success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Release Manager/Scrum Master

IBM Consulting
10.2022 - Current
  • Company Overview: One of the Top US airlines as Release Manager/Scrum Master for Application Modernization to AWS Platform.
  • Product Backlog Refinement & Prioritization.
  • Facilitate Project Kick-off, Sprint Planning, Daily Status Calls with team and other stakeholders.
  • Prepare Staffing Plan, Capacity Tracker, Release Plan for each the delivery.
  • Participate in delivery launch calls.
  • Help team to resolve impediment.
  • Ensure all the required process are being followed as per the client's agreement for Path to Production.
  • Work on Contractual Deliverables.
  • Participate in weekly Status Review & Cadence calls.
  • Organize regular meetings to track the Project updates with team.
  • Ensure all test cases are timely prepared and are up to date for testing requirements.
  • Participate in Project governance calls with Program management team.
  • Participate in Design & Security Review calls with Client & AWS.
  • Maintain Risk Log for the identified risks with delivery, ensure all the identified risks are timely closed by the respective risk owners.
  • Prepare Metric dashboard reports for different business requirements.
  • One of the Top US airlines as Release Manager/Scrum Master for Application Modernization to AWS Platform.

Project Manager

IBM
02.2022 - 09.2022
  • Company Overview: International Airline Group
  • Requirement discussion with IAG vendor delivering this Project.
  • Work with team on estimations.
  • Prepare Staffing Plan, Capacity Tracker.
  • Work on Project costing (Sales Connect, GPE & DCA for the required staffing).
  • Work on Service Order, Change Requests for different stages of the requirement.
  • Engage in resourcing (PMP creation, Interviews, On-boarding & KT arrangements).
  • Manage Project Financials, Invoicing for the completed milestones.
  • Organize regular meetings to track the Project updates with team.
  • Ensure all test cases are timely prepared and are up to date for testing requirements.
  • Participate in Project governance calls with Program management team.
  • Participate in Technical Design Events for To-be design review with Project Team.
  • Engage with IAG Service Leads for any ad-hoc requirements impacting the project delivery.
  • Maintain Team Activity Log, Project & Capacity Tracker.
  • Maintain Resource Utilization.
  • Maintain Risk Log for the identified risks with delivery, ensure all the identified risks are timely closed by the respective risk owners.
  • Provide required inputs and suggestions to the project delivery team on different aspects related to application migration e.g. application & database re-organization on the new platform, account setup for different resources on the AWS platform.
  • Attend Cut-over, SAC meetings with the project delivery team for planned deliveries.
  • Closely worked with Geo Leadership to review the Proposal for the deal.
  • International Airline Group

Service Delivery Manager

IBM
03.2021 - 01.2022
  • Company Overview: International Airline Group
  • Lead 4 different teams of total 18 resources for L3 AMS Support & Delivery.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Engage with the team in resolving business critical problems.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demands.
  • Ensure to implement ITIL best practices.
  • Ensuring there is no SLA miss, as there is penalty for every single SLA missed by the vendor.
  • Discuss new requirements with business and other stakeholders.
  • Organizing Weekly Service Review calls with Service Leads of each application area.
  • CSI & Enhancement Tracking.
  • Leading Project deliveries for small & medium projects in the application portfolio, this include successful delivery of: L2 Support Team Password Change Notification, API Crew File Transfer to UK Border Service, IAG Cargo ESS New Integration.
  • Participate in Monthly Service Review calls with Client & Business.
  • Prepare Service Order, Change Requests for new requirements from client.
  • Participate in Project Status calls for governance and release management calls for the in-progress deliveries.
  • Maintain Application Support Matrix for the teams.
  • Provide service improvement inputs & feedback to account leadership.
  • Maintain Risk Log, ACL for the teams.
  • Initiate On-boarding & Off-boarding for the resources.
  • Ensure zero knowledge gap due to transition of knowledge to the new resources, encourage to cross-skill resources to minimize the financial overheads to the account by reducing the extra resources or de-banding.
  • Perform ticket analytics to understand area of improvements in-terms of automation, learning requirements, system improvements.
  • International Airline Group

Service Lead

IBM
03.2020 - 02.2021
  • Company Overview: International Airline Group
  • Lead the Delivery & AMS Teams for two OpCos 'British Airways' & 'Aerlingus Airlines' application portfolio.
  • This includes L3 support for BA Corporate ETL Platform on Informatica, BA & EI SharePoint apps, BA & EI Corporate APEX apps.
  • Lead 3 teams of 12 resources providing L3 support to client's applications & platform of different technologies which includes Informatica ETL, Microsoft SharePoint & Oracle APEX.
  • Ensure timely resolution of the tickets by team to avoid missing any SLAs.
  • Discuss new requirements with business and other stakeholders.
  • Engage with the team in resolving business critical problems.
  • Organizing Weekly Service Review calls with Service Leads of each application area.
  • CSI & Enhancement Tracking.
  • Leading Project deliveries for small & medium projects in the application portfolio, Successful completion of Delivery for SharePoint 2010 workflow migration to PowerAutomate.
  • Participate in Monthly Service Review calls with Client & Business.
  • Prepare Service Order, Change Requests for new requirements from client.
  • Ensure timely delivery of projects as per the project plan.
  • Review KT Plans for new joiners and track their progress.
  • Participate in Project Status calls for governance and release management calls for the in-progress deliveries.
  • Maintain Application Support Matrix for the teams.
  • Participate in hiring calls.
  • Engage with Account leadership to provide routine updates and to discuss about area of focus in client's service.
  • International Airline Group

Technical Lead Oracle APEX/On-site Co-Ordinator

IBM
05.2017 - 09.2020
  • Company Overview: International Airline Group
  • Development, Maintenance & Support for Client's Corporate APEX Platform for 75+ applications of various business domains (Finance, HR, IT & Operations).
  • Engage with the client's business for new in-house requirements in various business domains.
  • Channelizing requirements based on their priorities.
  • Providing regular updates to offshore leadership on service improvements, new requirements, and business expectations from the service.
  • Preparation of Monthly & Weekly Service Review Reports.
  • Design & Test Reviews.
  • Maintain Support Matrix, Shift & On Call roster for the team.
  • Work on Effort Estimation, Service Order, Change Requests for the new business requirements.
  • Attend Project Delivery meetings with business & other vendors.
  • Participate in new hiring.
  • Prepare KT Plan, maintain access tracker for the new joinees.
  • Lead the development of multiple small & medium size projects which includes, GDPR implementation for Data Security, Project IVOR, Shift Change Request, Customer Flight Record, eClose Sheet.
  • Prepare Technical Design documents for new business requirements.
  • Maintaining SLA for Incident & Problem management.
  • Engage with offshore team for generating automation ideas for different client processes.
  • International Airline Group

Service Lead/On-site Co-Ordinator

IBM
09.2019 - 02.2020
  • Company Overview: International Airline Group
  • Client Corporate ETL Platform is hosting thousands of ETL Jobs of 39 client's applications from various business domains.
  • There are variety of jobs hosted on this platform, some of which are highly business critical due to the potential impact on the business operation.
  • SharePoint Platform hosts hundreds of small and medium client's applications for various departments.
  • IBM's engagement is to provide L3 support and engage in project deliveries for new client's requirement on all three platforms.
  • Lead 3 teams of 12 resources providing L3 support to client's applications & platform of different technologies which includes Informatica ETL, Microsoft SharePoint & Oracle APEX.
  • Engage with the team in resolving business critical problems.
  • Keeping the SLA miss to 0%.
  • Discuss new requirements with business and other stakeholders.
  • Organizing Weekly Service Review calls with Service Leads of each application area.
  • CSI & Enhancement Tracking.
  • Leading Project deliveries for small & medium projects in the application portfolio, Successful completion of Delivery for Assyst Historical Viewer - tool used to fetch reports for historical incidents, service request and problem tickets from client's ticketing database.
  • Participate in Monthly Service Review calls with Client & Business.
  • Prepare Service Order, Change Requests for new requirements from client.
  • Review KT Plans for new joiners and track their progress.
  • Participate in Project Status calls for governance and release management calls for the in-progress deliveries.
  • Maintain Application Support Matrix for the teams.
  • International Airline Group

Technical Lead Oracle APEX

IBM
01.2017 - 05.2017
  • Company Overview: International Airline Group
  • The Corporate APEX platform hosts approx. 75+ application of various business domains for the Client, which includes HR, IT & Operations.
  • IBM had took the transition for L3 support under AMS contract.
  • The support includes Service, Incident & Problem management for all 75+ applications hosted on this Corporate APEX platform.
  • Lead the transition of 75+ APEX applications from previous vendor.
  • Working on Client's request for implementing new business requirement on the client's System.
  • Guide the team during different phase of development of new changes/ enhancement proposed by client including Analysis, Design and Testing.
  • Helping Team member on complex tasks and providing them in-depth of the solution.
  • Organizing the Weekly Service Review calls with client.
  • Conduct daily stand-up calls and weekly team meetings for status updates & planning.
  • Working on ad-hoc reports request for the business.
  • Maintaining Matrix Data for the team.
  • Performing documentation i.e. Solution Analysis, HLD, LLD, Test Docs, Deployment Docs.
  • International Airline Group

Technical Lead Oracle PL/SQL

IBM
04.2014 - 01.2017
  • Company Overview: Air Canada
  • The client application module is an ETL environment which caters the database for business reporting and other downstream applications.
  • The system receive data from various upstream in delimited file format and after preliminary checks the data is loaded via SQL Loader and further processed as per the business need.
  • Working on Client's request for implementing new business requirement on the client's System.
  • Performing Analysis, Design, and development of new changes in the system using advance feature of Oracle.
  • Helping Team member on complex tasks and providing them in-depth of the solution.
  • Performing Logical DBA activities for the client's Database i.e. Session Monitoring, identifying long running SQLs, blocking Sessions, Performing Gather Stats, De-fragmentation, Index re-building, Job Scheduling using Crontab.
  • Working on ad-hoc reports request for the business.
  • Maintaining Matrix Data for the team.
  • Performing documentation i.e. Solution Analysis, HLD, LLD, Test Docs, Deployment Docs.
  • Air Canada

Team Lead

Top European Bank
05.2013 - 02.2014
  • Lead Team of 7 Resources.
  • Preparation of ad-hoc Reports.
  • Writing Job Scripts to generate reports for the business.
  • Code Debugging and Maintenance/Enhancement and Bug Fixing.
  • Perform Operational Acceptance Testing (OAT) for the code changes and new deployment.
  • Perform Root Cause Analysis for severity production issues.
  • Preparation of WSR (weekly work status report for the team).
  • Preparation of Estimate Sheet (resources utilization sheet).

Technical Specialist (Application Developer PL/SQL)

Top European Bank
10.2011 - 05.2013
  • L3 Support for client's eSpear Application various modules Static Data Manager, Matching Manager, Settlement Manager, Exception Manager.
  • Worked as Senior PL/SQL Developer on different small to medium project deliveries which include SWIFT ACCORD MT-515 (UNAVISTA), DB e-Spear Transaction Reporting migration to UnaVista (STRATEGIC CCP), FTI Mapper Replacement etc.
  • Preparation of TRS as per the FRS provided.
  • Development of Package based on TRS.
  • Creating the configurational files (.map and .gps).
  • Unit Testing.
  • CIT Testing of the developed objects.
  • Code deployment in CTE.

Engineer (Technical Specialist)

Collabra Solution Pvt. Ltd.
11.2010 - 10.2011
  • Company Overview: (at IBM India Pvt. Ltd.)
  • L3 Support for Oracle/UNIX based client's application.
  • Code Development & Enhancement.
  • Application Testing & Deployment.
  • (at IBM India Pvt. Ltd.)

Education

MTech - Data Science

BITS
Pilani
01.2023

MBA (Executive) -

EIILM University
Lucknow
01.2010

Master of Computer Application -

IGNOU
Dehradun
01.2010

Advance Diploma in Computer Application (ADCA) -

IGNOU
Dehradun
01.2007

Bachelor of Computer Application -

IGNOU
Dehradun
01.2004

B.Sc. (PMG) -

Garhwal University
Dehrardun
01.2003

Intermediate - PCM

U.P. Board
Dehradun
01.1999

High School -

U.P. Board
Dehradun
01.1997

Skills

  • Release management and planning
  • Agile methodologies and practices
  • IT Roadmap Governance
  • Root Cause Analysis
  • On-site Coordination
  • Project and capacity management
  • Stakeholder communication and engagement
  • Team facilitation and collaboration
  • Incident resolution and risk management
  • Metric reporting and performance monitoring
  • Governance participation and oversight
  • Backlog refinement and prioritization
  • Decision-making and problem-solving
  • Requirements analysis and gathering
  • Business analysis and strategy development
  • Vendor management and relations
  • Continuous integration and deployment
  • Task delegation and leadership

Certification

  • PMI Certified Disciplined Agile Senior Scrum Master
  • Red Hat Certified Specialist in Containers and Kubernetes
  • Travel and Transportation Insights and Solutions (Industry Silver Badge)
  • IBM Certified Cloud Advocate V1
  • AWS Certified Cloud Practitioner
  • Hybrid Cloud Virtualization Specialist
  • RHEL OpenShift 4 Foundation
  • Microsoft Certified Azure Fundamental
  • Oracle Certified Professional (OCP) in ORACLE Database 10g

Training

  • Architectural Thinking by IBM Architect Profession
  • ITSM Tool 'Service Now' training workshop for Change, Incident and Problem management
  • Oracle RAC workshop at SQL Star Inc., Bangalore
  • Behavior & Business Communication workshop organized by Training & Development Dept., Sahara Prime City Ltd. Lucknow
  • MS-SQL 2005 workshop at NIC, Dehradun
  • Agile Project, Iteration, and Change Management
  • Enterprise Design Thinking in Action - Foundation
  • Artificial Intelligence (AI), Cognitive, Machine Learning
  • Data Science for Business Level-1
  • Blockchain Essentials for Developers
  • Travel and Transportation Industry- Foundation
  • Oracle 11g RAC Implementation
  • 11g Advance PL/SQL Programming

Notable Accomplishments

  • Orion Eminence of Excellence Award, 12/01/14, Star Performer
  • Manager's Choice Award, 09/21/14, Award of the month
  • IBM Blue Thanks, 04/01/13, For resolving a critical issue in client Project at IBM, Pune
  • Best Performer Award, 02/01/13, For L3 Support in client's Project at IBM, Pune
  • Eminence and Excellence Recognition Award, 11/01/12
  • Star Performer Award, 06/01/11, For Oracle Exa-data Project at IBM, Pune

Affiliations

  • BITS Pilani Alumni, Fellow
  • Blood donation volunteer

Accomplishments

  • PM-iKonnect ITSM and SIAM
  • Red Hat OpenShift Developer II: Building Kubernetes Applications(DO288)
  • Managing HCT KPIs in IDCP
  • Red Hat OpenShift Administration II: Configuring a Production Cluster (DO280) - Ver. 4.14
  • Intro to Quantum Computing

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Release Manager/Scrum Master

IBM Consulting
10.2022 - Current

Project Manager

IBM
02.2022 - 09.2022

Service Delivery Manager

IBM
03.2021 - 01.2022

Service Lead

IBM
03.2020 - 02.2021

Service Lead/On-site Co-Ordinator

IBM
09.2019 - 02.2020

Technical Lead Oracle APEX/On-site Co-Ordinator

IBM
05.2017 - 09.2020

Technical Lead Oracle APEX

IBM
01.2017 - 05.2017

Technical Lead Oracle PL/SQL

IBM
04.2014 - 01.2017

Team Lead

Top European Bank
05.2013 - 02.2014

Technical Specialist (Application Developer PL/SQL)

Top European Bank
10.2011 - 05.2013

Engineer (Technical Specialist)

Collabra Solution Pvt. Ltd.
11.2010 - 10.2011

MTech - Data Science

BITS

MBA (Executive) -

EIILM University

Master of Computer Application -

IGNOU

Advance Diploma in Computer Application (ADCA) -

IGNOU

Bachelor of Computer Application -

IGNOU

B.Sc. (PMG) -

Garhwal University

Intermediate - PCM

U.P. Board

High School -

U.P. Board

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