Dynamic Lead Analyst Manager at WIPRO LIMITED with a proven track record in risk management and team leadership. Spearheaded innovative strategies that significantly reduced turnaround times while enhancing operational efficiency. Adept at mentoring junior analysts and driving process improvements, achieving high client satisfaction through meticulous oversight and performance monitoring.
Train the Trainer certification, Wipro Limited, 11/01/21
● Staff development through strong engagement and planning the training to team members.
● Staff performance appraisals on regular basis. Regular one to one’s are conducted and documented.
● Engage staff in various initiatives like process improvements, ongoing projects, on boarding new clients etc.
● Responsible for conducting daily/weekly staff meetings and monthly one to one session with the team.
● Ensure team morale and motivation in high through team building and regular interaction.
● Always been flexible/supportive approach towards ensuring that client deliverables are not impacted due to absence of team members.
● Effective delegation where appropriate, Leaves and Holidays Management.
● Develop career development plan for top talent and review on a periodic basis.
● Arranging several Trainings for the associates to help them in developing their work and professional skills.
● Regular connecting with the partners and providing coaching and feedback to team members to enable them to improve their performance.
● Identify & implement opportunities for process improvement initiatives within the team and reduced the manual work.
● Identify areas of improvements through brainstorming with team members and onshore peer groups.
● Created an environment of innovation and process improvements.
● Demonstrated the client focused approach and educating the team on continuous basis.