Galileo
HASEENA HAKKIM
Customer Relation Officer
Kollam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Procurement Assistant
KJ Automobiles
Dubai
09.2020 - 06.2021
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
- Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Receptionist
Tips And Toes Middle East LLC
Dubai
03.2017 - 02.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Faculty Teacher
Akbar Academy Of Airline Studies
Trivandrum
12.2016 - 08.2017
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Travel Agent
Akbar Travels Pvt Ltd
Trivandrum
01.2016 - 03.2017
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated reports on travel trends and customer feedback to inform business goals.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Cashier
Al Madina Hypermaket LLC
Sharjah
03.2012 - 02.2014
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Higher Secondary Education - Commerce
Vellamanal Higher Secondary School
Kollam 06.2004 - 03.2005
Ms Office - Information Technology
G Tech
Kollam 09.2009 - 12.2009
Diploma In IATA - Air Transportation
IATS
Adoor 05.2006 - 10.2007
Computer Reservation System - Air Transportation
Akbar Institute of Airline Studies
Trivandrum 06.2014 - 02.2015
Skills
Proficiency in Computer Reservations
undefinedSoftware
Sabre
Amadeus
Interests
Art
Henna Designing
Choreography
Event Management
Timeline
Procurement Assistant
KJ Automobiles
09.2020 - 06.2021
Receptionist
Tips And Toes Middle East LLC
03.2017 - 02.2019
Faculty Teacher
Akbar Academy Of Airline Studies
12.2016 - 08.2017
Travel Agent
Akbar Travels Pvt Ltd
01.2016 - 03.2017
Computer Reservation System - Air Transportation
Akbar Institute of Airline Studies
06.2014 - 02.2015
Cashier
Al Madina Hypermaket LLC
03.2012 - 02.2014
Ms Office - Information Technology
G Tech
09.2009 - 12.2009
Diploma In IATA - Air Transportation
IATS
05.2006 - 10.2007
Higher Secondary Education - Commerce
Vellamanal Higher Secondary School
06.2004 - 03.2005
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