Galileo
HASEENA HAKKIM
Customer Relation Officer
Kollam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Procurement Assistant
KJ Automobiles
Dubai
09.2020 - 06.2021
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
- Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Receptionist
Tips And Toes Middle East LLC
Dubai
03.2017 - 02.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Faculty Teacher
Akbar Academy Of Airline Studies
Trivandrum
12.2016 - 08.2017
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Travel Agent
Akbar Travels Pvt Ltd
Trivandrum
01.2016 - 03.2017
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated reports on travel trends and customer feedback to inform business goals.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Cashier
Al Madina Hypermaket LLC
Sharjah
03.2012 - 02.2014
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Higher Secondary Education - Commerce
Vellamanal Higher Secondary School
Kollam 06.2004 - 03.2005
Ms Office - Information Technology
G Tech
Kollam 09.2009 - 12.2009
Diploma In IATA - Air Transportation
IATS
Adoor 05.2006 - 10.2007
Computer Reservation System - Air Transportation
Akbar Institute of Airline Studies
Trivandrum 06.2014 - 02.2015
Skills
Proficiency in Computer Reservations
Effective communication
Data Entry
Active Listening
Multitasking Abilities
Procurement
Software
Sabre
Amadeus
Interests
Art
Henna Designing
Choreography
Event Management
Timeline
Procurement Assistant
KJ Automobiles
09.2020 - 06.2021
Receptionist
Tips And Toes Middle East LLC
03.2017 - 02.2019
Faculty Teacher
Akbar Academy Of Airline Studies
12.2016 - 08.2017
Travel Agent
Akbar Travels Pvt Ltd
01.2016 - 03.2017
Computer Reservation System - Air Transportation
Akbar Institute of Airline Studies
06.2014 - 02.2015
Cashier
Al Madina Hypermaket LLC
03.2012 - 02.2014
Ms Office - Information Technology
G Tech
09.2009 - 12.2009
Diploma In IATA - Air Transportation
IATS
05.2006 - 10.2007
Higher Secondary Education - Commerce
Vellamanal Higher Secondary School
06.2004 - 03.2005