HASHIF KUPPAPURAYIL
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and crafting unforgettable dining experiences for restaurant patrons. Proficient in anticipating customer needs, adeptly handling complaints, and swiftly resolving issues. Demonstrates unwavering focus and a positive attitude even in high-pressure situations and fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Waiter
MSC CRUISE LINE
10.2022 - Current
- Great our guests and assist them for seating.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Balanced multiple responsibilities including serving guests, processing payments, and maintaining clean work spaces during high-volume periods.
- Demonstrated adaptability by quickly learning new menus or adapting to changes in existing ones.
- Reduced order errors through diligent attention to detail when taking orders and communicating with kitchen staff.
- Ensured food safety standards were met by adhering to proper food handling procedures at all times.
- Assisted senior waitstaff in ensuring a smoothly run dining area, maintaining clean tables and promptly addressing guest needs.
- Supported overall restaurant operations by assisting in tasks such as inventory management and restocking supplies as needed.
F&B Assistant
APOLLO CRUISES
10.2019 - 02.2022
- Greet guest take orders and serve food and beverage
- Present menus, make recommendations and answer questions about menu items
- Manage tables ensuring prompt and attentive service
- Provide exceptional food and beverage service to the guest
- Collaborate with kitchen staff, bartenders and other servers to ensure seamless service
- Handle cash and card transactions and operate point of systems
- Meet sales goals and upsell cross sell menu items to increase revenue
- Maintain a clean and organized dining area, including tables, chairs and surroundings
Waiter
SPRINGDALE HERITAGE
01.2015 - 08.2018
- Greet guest take orders and serve food and beverage
- Present menus, make recommendations and answer questions about menu items
- Manage tables ensuring prompt and attentive service
- Collaborate with kitchen staff, bartenders and other servers to ensure seamless service
- Provide exceptional food and beverage service to the guest
- Handle cash and card transactions and operate point of systems
- Meet sales goals and upsell cross sell menu items to increase revenue
- Maintain a clean and organized dining area, including tables, chairs and surroundings
Assistant Waiter
NORWEGIAN CRUISE LINE
04.2011 - 11.2014
- Greet guest take orders and serve food and beverage
- Present menus, make recommendations and answer questions about menu items
- Manage tables ensuring prompt and attentive service
- Collaborate with kitchen staff, bartenders and other servers to ensure seamless service
- Provide exceptional food and beverage service to the guest
- Handle cash and card transactions and operate point of systems
- Meet sales goals and upsell cross sell menu items to increase revenue
- Maintain a clean and organized dining area, including tables, chairs and surroundings
Education
High School Diploma -
Chovva Higher Secondary School
03.1998
Higher Secondary Education - undefined
Collage of Commerce
10.2001
No Degree - Ms Office, Computer Hardware&Networking .
Cycore IT Academy
Kannur09-2015
Skills
- Order taking
- Food safety awareness
- Food presentation
- Excellent communication
- Customer satisfaction
- Adaptable and flexible
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Time management
Certification
- STCW (01/2024 -01/2029) EFA PSSR FFFF PST.
- SECURITY COURSE (03/2019 - Present) STDSD.
- CROWD MANAGEMENT (01/2024 -01/2029) PSF.
- CDC (04/2019 -04/2029) CDC - MUM578184.
- PASSPORT (06/2023 -06/2033) PASSPORT NO - Y5601900.
- C1D VISA (07/2023 -07/2028) C1D NO -20232056990008.
- SCHENGEN VISA(03/11/2024-03/11/2025).
LANGUAGES
English - Full Professional Proficiency
Spanish - Elementary Proficiency
Italian - Elementary Proficiency
Awards
Star Employ of the Month (04/2016 -05/2016) Name of the institution that issued/awarded it, Super Host Award (11/2017 -12/2017) Name of the institution that issued/awarded it
Hobbies and Interests
Fitness,Meditation,music
SUPPORTED CAUSES
Local food banks and pantries, Feeding Italia, The Nature Conservancy, The Trevor Project.
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Upselling: Increasing sales by recommending dishes, drinks, and desserts, enhancing the dining experience.
- Problem-Solving: Handling customer complaints and issues with grace and efficiency.
Timeline
Assistant Waiter
MSC CRUISE LINE
10.2022 - Current
F&B Assistant
APOLLO CRUISES
10.2019 - 02.2022
Waiter
SPRINGDALE HERITAGE
01.2015 - 08.2018
Assistant Waiter
NORWEGIAN CRUISE LINE
04.2011 - 11.2014
Higher Secondary Education - undefined
Collage of Commerce
High School Diploma -
Chovva Higher Secondary School
No Degree - Ms Office, Computer Hardware&Networking .
Cycore IT Academy
Similar Profiles
Christian BancodChristian Bancod
Asst. Waiter at MSC Cruise LineAsst. Waiter at MSC Cruise Line
Abhijith AchuthanAbhijith Achuthan
2nd Cook at MSC Cruise line2nd Cook at MSC Cruise line
Jhon Marin VillarJhon Marin Villar
Sales Associate at MSC Cruise LineSales Associate at MSC Cruise Line