APM tools
Hashim Jamal
Technology Analyst
Delhi,DL
Summary
Driven Technology Analyst with 15 years of experience in IT industry encompassing a wide range of skillset and roles across different verticals. Having specialized knowledge on APM tools both as technical and functional analyst. Strong experience in system administration and tools support.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Technology Analyst
DXC Technology
Noida, U.P.
10.2012 - Current
- Having worked on APM toolset mainly Dynatrace Managed, AppMon, Synthetic, DC RUM, NAM, App Dynamics, ServiceTrace, IBM ITCAM
- Deployed full stack application monitoring in hybrid cloud environment spanning client data centers and Azure and AWS
- Deployed application monitoring of containerized application on Kubernetes
- Hands on experience on IBM ITCAM in a distributed environment, having worked on wide variety of ITCAM application agents (WAS, WRT, MQ, SQL, Oracle etc.)
- Performed fault domain isolation of sub-applications thereby reducing the MTTR of the overall application
- Measured the performance and quality of transactions, identified defects and variance, and quantified the impact on users and the business.
- Enabled monitoring for java, PHP, and .Net applications in order to get concise APM performance reports.
- Brought under monitoring the VMWare stack (vCenter/ESXi/vROPS)
- Worked on Nagios Core across datacenter and made use of plugins to achieve complex monitoring
- Experience in root cause analysis of post-production performance related issues in software applications with the help of APM toolset.
- Virtualization: Experience in managing VMware stack.
- Management Activities: Process improvement and optimization. Effort estimation and optimization of human resources.
- Performed analysis on Memory, CPU, thread for applications to find root cause of run-time issues.
- Proficient in WAS, IHS, Apache
- Enabled monitoring for java, PHP, and .Net applications in orders to get concise performance report.
- Proficient in analyzing and translating business requirements to technical requirements and architecture.
System Administrator
IBM India Pvt. Ltd.
New Delhi, Delhi
08.2007 - 10.2011
- Implemented IBM Tivoli Composite Application Manager for Response Time Tracking (ITCAMfRTT)
- Created several scripts from Rational Performance Tester to monitor the availability and transaction response time of the customer applications.
- Implemented ITM 6.1 for Messaging and Collaboration for Lotus Domino Messaging on Unix Platform.
- Trained the staff, prepared and vetted architecture documentation, SOP documentation.
- Worked on ERM solutions like Tivoli Service Level Advisor (TSLA), Tivoli License Compliance Manager (TLCM), the Tivoli Configuration Manager (TCM).
- Successfully showcased project SLA compliance using ITCAM tools.
- Planned and maintained ITM data warehouse, also planned the scale of the storage requirements and data retention policy.
- Made use of Tivoli tools to monitor the performance and utilization of infrastructure, including, but not limited to servers, storage, security components, application, database, etc.
- Utilized ERM tools for remote control and management of 13000 desktops through Tivoli Configuration Manager to ensure that the compliance with respect to policies is maintained.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Network Support Engineer
Bharti Comtel Ltd.
New Delhi, Delhi
08.2005 - 07.2007
- Worked on the installation and troubleshooting of WAN setup of the ISP network.
- Worked as a Mentor for installation engineers, guiding them for error free installations.
- Configured Cisco Layer 2 and Layer 3 switches and routers, used to configure L3 6500 series switches, hands-on experience on Layer 2 and Layer 3 VLANs.
- Configured 2500, 2600, 4000, 7200 series Routers, worked on protocols such as RIP, RIPv1, EIGRP, OSPF.
- Worked on E1, PRI, BRI ISDN, Leased Lines.
- Worked on protocols such as VLSM, CIDR, ROUTE SUMMARIZATION, RIPV1, RIPV2, EIGRP, IGRP, and its configuration.
- Maintained computer hardware systems and system assembly, performed backup and recovery tasks.
Education
Bachelor of Technology - Electrical Engineering
Jamia Millia Islamia
New Delhi 07.1999 - 07.2003
Skills
Technical Analysis
Software
Dynatrace
AppMon
Nagios
IBM ITCAM
IBM Netcool/OMNIBUS
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Microsoft Certified: Azure Fundamentals
10-2021
Dynatrace Professional Certification
12-2020
Technology Analyst
DXC Technology
10.2012 - Current
System Administrator
IBM India Pvt. Ltd.
08.2007 - 10.2011
Network Support Engineer
Bharti Comtel Ltd.
08.2005 - 07.2007
Bachelor of Technology - Electrical Engineering
Jamia Millia Islamia
07.1999 - 07.2003
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