Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HASIB DALWAI

MUMBAI

Summary

Detail-oriented and proactive Fraud Specialist with a strong background in managing Fraud Prevention Operations within Payment Operations. Dedicated to ensuring compliance, efficiency, and client satisfaction through effective communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Fraud Operations Specialist

CITI BANK
Pune
05.2023 - 04.2024

•Prevention within Payment Operations, ensuring adherence to timelines and resolution of exceptions.

•Conducted global client callbacks for validation, fostering strong client relationships and ensuring compliance with international payment practices.

•Identified and implemented process improvements, enhancing operational efficiency.

•Tracked procedural changes and facilitated team awareness and adaptation.

Financial Advisor

LIC OF INDIA
Chiplun
04.2022 - 03.2023
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Provided advice on tax-advantaged investment opportunities.
  • Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
  • Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.

Education

M.COM - Advance Accounting

DBJ COLLEGE
CHIPLUN
05-2022

B.COM - Accounting

DBJ COLLEGE
CHIPLUN
05-2020

Skills

  • Extensive experience in International Payment Processing Operations
  • Proficient in SWIFT and international payment conventions
  • Familiarity with client and third-party bank investigations for Multicurrency payments
  • Excellent interpersonal and communication skills
  • Collaboration with Risk, Audit, and Compliance teams to achieve organizational objectives
  • Proactive problem-solving and issue escalation
  • Proficiency in Microsoft Office Suite and strong PC skills

Languages

Hindi
First Language
English
Advanced
C1

Timeline

Fraud Operations Specialist

CITI BANK
05.2023 - 04.2024

Financial Advisor

LIC OF INDIA
04.2022 - 03.2023

M.COM - Advance Accounting

DBJ COLLEGE

B.COM - Accounting

DBJ COLLEGE
HASIB DALWAI