Hasina Ameer Shaikh
Mumbai,India
Summary
Experienced professional with 07 years of combined expertise in the Food & Beverage industries. Skilled in strong customer services skills and ability to work well with diverse people in a stimulating environment, can be utilized to the fullest. A track record of leading and managing all aspects of the hotel, and making guests feel cared for, valued, and respected. Motivated professional offers diplomatic and personable communication coupled with superior attention to detail. Manages high-volume requests with exceptional prioritisation skills. Proactive and professional in high-tension environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Coordinator
ITC Grand Chola Chennai
Chennai, India
06.2022 - 05.2023
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Used customer satisfaction survey findings to address improvement areas.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Organised services and allocated resources for conferences, charitable events and private gatherings.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Sourced cost-effective solutions for required maintenance works.
- Facilitated corporate functions, conferences and other large scale events.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
Restaurant Manager & Outlets Incharge
Mirage Bab Al Bahr Resort & Spa
Fujairah , Dubai
09.2020 - 11.2022
- As a pre opening team in Mirage Bab Al Bahr Hotels and Resort.
- Analysed operations to improve restaurant efficiency and service levels.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Banquet Coordinator & Restaurant Supervisor
Ramada Chelsea Al Barsha Hotel
Al Barsha, Dubai
09.2018 - 03.2019
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Edited and revised content to comply with organisation guidelines.
- Oversaw projects to determine specifications and quality standards.
- Registered contact list of collaborators on database to maintain accurate information.
Room Service Captain
Hilton Ras Al Khaimah Resort and Spa
Ras al khaimah , Dubai
05.2017 - 01.2018
Waitress
Hilton Ras al Khaimah Resort & Spa
Ras al Khaimah, Dubai
02.2018 - 04.2018
Food & Beverage Trainee
JW Marriott
Dierra, Dubai
10.2014 - 03.2015
- Six months Industrial Training (F&B Service) and in (Pastry Department) in JW Marriott in Dubai
Education
Hospitality & Hotel Adminitration - Hotel Management
Rizvi College of Hotel Management
India 06.2013 - 04.2016
Skills
- SKILL SET
- Strategic Planning and Analysis
- Stock Management
- Restaurant & Outlets Reservation
- Time Management
- Incident reporting
- Staff scheduling
- Recruitment
- Staff Management & Development
- Team Leadership
- POS System Operations
- Banquets and Event Management
Languages
English
Fluent
Hindi
Native
Marathi
Advanced
Tamil
Native
Urdu
Upper intermediate
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Achieved HIGHEST NEW ENTRY AWARD sponsored by Aspire Lifestyles. ASIA'S 50 Best Restaurants 28th March,2023.
- Collaborated with team of 18 in the development of Avartana Restaurant (New Menu).
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved MIR which led to zero complaints and highest guest satisfaction.
- Rates No.1 in Trip Advisor at Avartana Restaurant.
Timeline
Guest Service Coordinator
ITC Grand Chola Chennai
06.2022 - 05.2023
Restaurant Manager & Outlets Incharge
Mirage Bab Al Bahr Resort & Spa
09.2020 - 11.2022
Banquet Coordinator & Restaurant Supervisor
Ramada Chelsea Al Barsha Hotel
09.2018 - 03.2019
Waitress
Hilton Ras al Khaimah Resort & Spa
02.2018 - 04.2018
Room Service Captain
Hilton Ras Al Khaimah Resort and Spa
05.2017 - 01.2018
Food & Beverage Trainee
JW Marriott
10.2014 - 03.2015
Hospitality & Hotel Adminitration - Hotel Management
Rizvi College of Hotel Management
06.2013 - 04.2016
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