Summary
Overview
Work History
Education
Skills
Timeline
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Hasini Kanala

Hasini Kanala

Group Lead Operations
Hyderabad

Summary

Over 5+ Years of experience with skills as a Group Lead on scaled monetization support project. Proven track record of improving team performance and efficiency to complete projects in allotted time frame within the specified budget. Experienced Specialist With A Demonstrated History Of Working In The Operations And Services Industry. Skilled In People & SLA Management, Project Management, Team Building & Leadership, Service Delivery, Requirements Analysis.

Overview

5
5
years of professional experience

Work History

Group Leader

Wipro Limited
Hyderabad
07.2016 - Current
  • Initiate and drive Process Improvement & Process Re-engineering initiatives and quality SOPs within the process; work with MIS/WFM Lead on this to get relevant data points
  • Develop, implement and review Zero Tolerance policy and ensure highest level of adherence
  • Create weekly/monthly governance reports to share with internal and/or external stakeholders
  • Carry out tactical issue-based communications with internal and external stakeholders
  • Act as a subject matter expert for Quality related queries
  • Develop and execute training plans for new team members
  • Utilize insights coming from MIS/WFM Lead to assess the risks and provide solutions to mitigate them
  • Devolop a detailed and periodically refreshed documentation on BCP, thus drive consistency and attestation
  • Work with business teams (Product, Ops, WFM, Operational Risk, etc.) to conduct business impact and risk assessments, identify critical services, define recovery point & time objectives, map critical dependencies, etc.
  • Execute upon and update business continuity program goals, inclusive of the development and reporting against metrics and key performance indicators, meant to assess process health and continuous process improvement
  • Grow the Efficiency of Existing Organizational Processes and Procedures to Enhance And sustain the Organizations Internal Capacity
  • Develop, Implement, and Maintain Quality Assurance Protocols

Team Leader

Wipro Limited
Hyderbad
10.2018 - 04.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Verified confidential budget reports remained up-to-date for [Type] manager
  • Molded team and embraced change to adapt within dynamic market.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Participated in cross-functional team-building activities.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Connect and Manage stakeholders for different units
  • Helping to resolve any outages by working with various teams in a collaborative manner
  • Analyzing commonly occurring issues and providing insights on required fixes
  • Managing incidents working with multiple teams till issue resolution
  • Work on developing applications for enhancements
  • Maintaining SLAs
  • Performance management

Education

Engineering

TKR Engineering College of Technology
Hyderabad
06.2013 - 05.2016

Skills

    3 Years Proven Experience in An Operations Management Position

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Timeline

Team Leader

Wipro Limited
10.2018 - 04.2021

Group Leader

Wipro Limited
07.2016 - Current

Engineering

TKR Engineering College of Technology
06.2013 - 05.2016

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Hasini KanalaGroup Lead Operations