Hasnat Middya

I have worked across multiple Amazon processes, including NA Chat, Warranty Support Email, and US Primary Emails. Throughout my experience, I have handled a variety of complex customer issues, such as transaction order concerns, stuck transactions, and fraud-related cases. Some of my key achievements include: Successfully resolving high-impact transaction and fraud-related escalations, ensuring a seamless customer experience. Adapting quickly to multiple workflows and delivering consistent performance across different support processes. Maintaining high-quality standards while balancing productivity in fast-paced environments. My experience in Amazon VCS has strengthened my analytical skills, attention to detail, and ability to identify patterns, which I believe will be valuable in the Buyer Risk Investigator role