Hasrat Khan
Relationship Manager
H.No 309 S/o Rafik Khan, Behaind Prathmik Vidyalaya, N.T.P.C Road Bisahda Gautam Buddha Nagar Uttar
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Relationship Manager
Kotak Mahindra Bank Ltd
H 1/16 Sector 63 Noida
02.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
Relationship Manager
Axis Bank Ltd
Alpha 1st Greater Noida
02.2020 - 02.2023
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities of customer database.
Customer Associate
Innovesourceservices Pvt Ltd
A 58 Sector 59 Noida
06.2018 - 02.2020
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Implemented department asset protection procedures that identified and minimized profit.
- Processed purchases and handled payment transactions using POS system.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Prepared reports of findings and recommendations.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Assistant Store Manager
NKG Infrastructure Ltd
DG Map Site Near Dabolim Airport, Varunapuri, Vasco, Goa
01.2014 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Compiled, cleaned and manipulated data for proper handling.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
Bachelor of Arts - English
Noida College Of Physical Education
Dhoom Manikpur Dadri Gautam Buddha Nagar 08.2014 - 03.2018
Skills
Service support
Timeline
Relationship Manager
Kotak Mahindra Bank Ltd
02.2023 - Current
Relationship Manager
Axis Bank Ltd
02.2020 - 02.2023
Customer Associate
Innovesourceservices Pvt Ltd
06.2018 - 02.2020
Bachelor of Arts - English
Noida College Of Physical Education
08.2014 - 03.2018
Assistant Store Manager
NKG Infrastructure Ltd
01.2014 - 02.2015
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