Hassan Meeran
Chennai
Summary
Detail-oriented Genesys Implementation Consultant with 10 years of overall experience. Well experienced in contact center deployment, business communications, and rich experience in project management and troubleshooting. Experienced in both premise-based Genesys Engage and cloud-based Genesys Cloud solutions which compliments premise to cloud migration projects.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Implementation Consultant
Datagamz Global Pty Ltd
01.2023 - Current
- Integrated Datagamz reporting solution with Genesys Cloud CX through API endpoints.
- Also, acting as Business Analyst and Product Manager for the Datagamz reporting solution.
- Leading the implementation team in Datagamz.
- Provide advise for Clients on Genesys Cloud customization.
- Transformed existing documentation to help train third-party personnel on the Datagamz tools.
- Collaborated with internal departments to confirm timely and accurate implementation as promised.
Lead Course Developer
Genesys Telecom Labs
08.2017 - 01.2023
- I was member of the training team to do the knowledge transfer for new clients and had them trained for a smooth transition.
- Have worked with customers to identify the key KPI parameters for historical and real-time analytics with respect to Genesys terminologies.
- Hands on experience on configuring Genesys Cloud solutions such as Architect, Scripts, Speech and Text Analytics, Data tables, and WEM.
- Have integrated Genesys Cloud solutions with Salesforce for CRM requirement
- Supported Genesys partners to develop third party Analytics application for Genesys Cloud.
- Experienced in integrating SSO feature with Genesys Cloud solutions.
- Authored documents and videos in explaining Genesys Cloud CX Features.
Junior Technical Consultant
Sub Zero Labs
06.2014 - 08.2017
- Handled L1 and L2 support tickets for Engage clients.
- Directly interacted with the customers for incident management and troubleshooting.
- I was part of the solution designing team.
- Hands on experience in circuit network designing.
- Authored technical documents.
Education
Bachelor of Science - Electrical And Electronics Engineering
Anna University
Chennai06.2012
Skills
- Solution Design and Implementation
- Genesys Cloud
- IVR Configuration
- Agent Scripting
- SSO configuration
- Genesys Engage Framework
- Trunk Configuration
- Team Management
- Training Documents Creation
- Training Videos Creation
Certification
- Genesys Certified Professional (GCP)
- Genesys Certified Professional (GCP) - Inbound Voice 8.5 Consultant
- Genesys Cloud Certified Supervisor
- Genesys Certified Subject Matter Expert - Genesys Cloud Architect
- Genesys Certified Subject Matter Expert - Genesys Cloud Scripting
- Genesys Certified Subject Matter Expert - Genesys Cloud API
Timeline
Implementation Consultant
Datagamz Global Pty Ltd
01.2023 - Current
Lead Course Developer
Genesys Telecom Labs
08.2017 - 01.2023
Junior Technical Consultant
Sub Zero Labs
06.2014 - 08.2017
Bachelor of Science - Electrical And Electronics Engineering
Anna University
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