HATIM DALAL

Handeled Multiple Departments For the Organisation

HR/IT/ Marketing

Role Played as HR

• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Organizing hiring and training scenarios to verify availability of competencies at each facility.
• Assessed business requirements to forecast annual budgetary operational costs.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Oversaw development and implementation of improvements to support and network operations.
• Reviewed deficiencies based on internal audits and suggested remedies.

Role Played as Marketing Manager

• Increased customer engagement through social media.
• Administered marketing calendar and posted new content to coincide with new product and service releases.
• Managed team engaged in ongoing product optimization, account management and ad placement.
• Analyzed and reported social media and online marketing campaign results.
• Discussed SEO needs and optimized strategies for short- and long-term campaigns.
• Successfully launched offline and online consumer targeting and marketing strategy.
• Directed successful search engine marketing campaign that used solid linking, technical and keyword research tactics.
• Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
• Implemented CRM software for Lead Capturing
• Analyzed competitor pages to locate backlink and keyword opportunities.
• Utilized techniques such as cold calling, networking and prospecting to develop new leads.
• Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
• Participated and organized multiple events and shows for Sales Growth.
• Designed effective marketing strategies for sales growth

Also served in Many other verticles of the Organisation

FMCG/Entertainment/ Advertising/ Real Estate/Dairy and Agrofarms

• Completed reports detailing network and systems performance and downtime issues.
• Oversaw IT activities to laptops, tablets and PDAs for corporate users.
• Contributed to development, administration and testing of disaster recovery plans.
• Developed modification program to determine compatibility with various software.
• Maintained current software licenses for computers and mobile devices.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.
• Worked with users to determine areas of technology in need of improved usability.
• Adopted cost-effective, useful solutions to implement into current systems.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Configured and tested Windows Server operating systems with roles features.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Implemented internet and intranet applications on multiple platforms.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Integrated and updated software products to boost system compatibility.

Served Clients Under Al Shamli Computers i served: National Bank Of Kuwait, Bank Of Muskat, Central Bank Of Kuwait, Al Thaqeb Trading, Sketch Enterprises, Markaz, Al hafeez Trading etc.

Deployed as Network Engineer at Metafold Engineering Pvt LTD

• Troubleshooting network glitches and hardware related issues.
• Identifying system discrepancies and thereby proposing effective long- term solutions.
• Ensuring smooth functioning of hardware and strong network connectivity on all systems at all times
• Configuration of 3rd party vendor servers and creating a secured network.
• Successfully setting up system firewalls and point to Point connections for the entire vendor unit.
• Configuring CCTV cameras and biometric devices on vendor premises.
• Designed network security for 3rd party vendors.
• Procured hardware and software as per vendor requirement by negotiating best deals with dealers.
• Handled email server for sending and receiving incoming and outgoing emails.
• Responsible for troubleshooting of basic software’s in case of
• emergencies.
• Training to users for new software implemented.
• Configured NATing and virtual host on routers and firewall.
• Configured & install required digital devices for organization

• Executed field work on behalf of Nafis system by performing multiple site visits to configure customer routers and inspect vendor infrastructure to provide network layout on client layout
• Servers, Firewall, Apple devices, NAS systems, Routers, N- computing

• Attended seminars and webinars of cyber Security programs organized by Quick Heal Technology
• Roles and Responsibilities:
• Router setup and configuration
• Troubleshooting network connectivity issues
• Setup client printers and wireless devices on a secured network
• Performed antivirus and spyware security setup on client desktops and laptops
• Cross selling of laptops and cyber security devices to customers on behalf of Nafis systems
• 24
• 7 remote desktop support for clients in non-serviceable areas
• Implementation of total network structure along with third party security software under supervision of Senior Network analysts
• Proposing safety measures to clients on how to build a secure server room and data center’s in case of unforeseen circumstances leading to loss of valuable company data
• Deployed third party software to secure data and backup
• Configured p2p connections
• Configured Port forwarding and NATing on routing and firewalls
• Executed and observed field work on behalf of Disha Computer institute under observation of trainers and professionals
• Roles and Responsibilities:
• Basic router setup and configuration
• Network cables troubleshooting
• Assembling and of Desktop and laptop of various types and brands
• Print network setups and print media setups
• Maintenance of digital devices
• Project completions given by trainers
• Implementations of basic network connectivity in lab environment
• Lab setup
• Deployed third party software to secure data and backup
• Trained new students basic of computes and network
• Was part of faculty as trained intern
• Attended seminar for network career with senior trainers
• Worked on live computer labs of disha in case of breakdown.