Hatim Rajkotwla
Mumbai
Summary
Dynamic Team Leader with a proven track record at Europ Assistance India Pvt Ltd, excelling in data analysis and dashboard creation. Adept at driving innovation and enhancing performance metrics, I leverage advanced Excel skills and strong leadership to deliver actionable insights and foster a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Team Lead
Europ Assistance India Pvt Ltd
Mumbai
06.2022 - Current
- Fulfill a role that combines hands-on solutioning, stakeholder engagement, and team management.
- Execute research and data analysis to uncover patterns, trends, and opportunities for innovation, transforming findings into actionable recommendations.
- Promote a culture of continuous learning, knowledge sharing, and staying updated with emerging technologies.
- Design MIS dashboards, reports, and tools to deliver insights into performance and effectiveness.
- Prepare periodic reports, presentations, and program status updates, highlighting trends and performance metrics.
- Analyze monthly, quarterly, and yearly reports, confirming adherence to outcomes.
- Engaged team to assess information needs and deliver relevant insights.
- Analyzed data and evaluated survey feedback to pinpoint improvement areas.
Team Leader
PharmEasy
Mumbai
08.2021 - 06.2022
- Successfully Integrated New Tools during merger of Medlife and Pharmeasy
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Successfully completed multiple transition of process for better customer service
- Had lead role during IVR configuration and campaign movement during transition
- Created new dashboard and trackers for better tracking of transition and performance during transition
Team Leader
Medlife International PVT LTD
Mumbai
01.2019 - 07.2021
- 2 Years of experience in Medlife International Pvt Ltd as Team lead
- Successfully completed multiple transition of process for better customer service
- Successfully Integrated New Tools during merger of Medlife and Pharmeasy
- Had lead role during IVR configuration and campaign movement during transition
- Initiated and completed multiple projects leading increase in order count & revenue
Team Leader
Tech Mahindra
Mumbai
08.2017 - 10.2018
- 1.2 Years of experience in Tech Mahindra
- Successful movement of Idea Process to Tech Mahindra
- Best performance for 4 consecutive months
Team Leader
Concentrix
Mumbai
06.2014 - 07.2017
- 3 Years of experience in Concentrix
- Best performance as adviser for 3 consecutive months
- Skilled in working under pressure and implementing effective marketing strategies.
Education
Bachelor OF Commerce -
Mumbai University
Mumbai01.2012
Skills
- Advanced Excel and data analysis
- Dashboard design and creation
- Data visualization and reporting
- Analytical and reporting skills
- MIS reporting and performance metrics
- Presentation and operations management
- Tableau and Power BI expertise
- Team leadership and problem solving
- Trend analysis and innovation
Other Details
Gujarati, Hindi, English, Love to learn new tools and learn new things.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Timeline
Team Lead
Europ Assistance India Pvt Ltd
06.2022 - Current
Team Leader
PharmEasy
08.2021 - 06.2022
Team Leader
Medlife International PVT LTD
01.2019 - 07.2021
Team Leader
Tech Mahindra
08.2017 - 10.2018
Team Leader
Concentrix
06.2014 - 07.2017
Bachelor OF Commerce -
Mumbai University
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