Summary
Overview
Work History
Education
Skills
Accomplishments
Developmental Trainings
Timeline
Generic
Hatthien Jubilee

Hatthien Jubilee

Hyderabad

Summary

Results-driven Senior Training Manager with a knack for developing and implementing innovative training programs that enhance workforce productivity and efficiency. Specialized in curriculum design, employee engagement strategies, and leadership development. Excel at communication, team collaboration, and problem-solving to drive continuous improvement in training processes and outcomes.

Overview

15
15
years of professional experience

Work History

Senior Training Manager

Foundever
Hyderabad
11.2022 - Current
  • Maintained records of all completed trainings including attendance logs and evaluations forms.
  • Monitored changes in industry standards and best practices regarding training methods.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Mentored team members to succeed and advance within department and company.
  • Maintained comprehensive database to track training, certifications and qualifications.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Benchmarked learning and development strategies using industry best practices.
  • Collaborated with management to align on strategy and communication of content.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.

Training Manager

Teleperformance
Gurugram
02.2022 - 11.2022
  • Identified areas of improvement in existing training methods and procedures.
  • Advised management on best practices related to employee education initiatives.
  • Provided coaching and mentorship programs for staff members.
  • Scheduled meetings with stakeholders to discuss future learning needs.
  • Analyzed data to evaluate effectiveness of current training program offerings.

Group Training Manager

WNS Global Services
Mumbai
04.2021 - 02.2022
  • Organized training sessions, workshops, and seminars to promote employee development and engagement.
  • Coordinated schedules between instructors and trainees so that classes could be held at convenient times.
  • Communicated regularly with department heads regarding progress of staff development projects.
  • Maintained relationships with external vendors providing specialized services related to training activities.
  • Created and maintained records of all staff training activities.

Deputy Manager Training

WNS Global Services
Mumbai
01.2018 - 03.2021
  • Prepared monthly progress reports detailing achievements against set targets.
  • Provided guidance and support to team members to help them achieve goals.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.

Assistant Training Manager

WNS Global Services
Gurugram
02.2016 - 12.2017
  • Created and maintained a database of all training material.
  • Analyzed data from surveys and other sources to determine areas needing improvement in the training program.
  • Assisted in creating policies related to employee education and development.
  • Organized and facilitated workshops, seminars, and other learning activities for employees.
  • Advised managers on best practices regarding employee development initiatives.
  • Facilitated team building exercises designed to improve communication among colleagues.
  • Provided coaching and mentoring support to new hires throughout their onboarding process.

Process Trainer

Bertelsmann Private Limited
Gurugram
07.2013 - 01.2016
  • Developed and implemented training programs for new process employees.
  • Provided guidance and advice on proper use of equipment associated with specific processes.
  • Identified areas where additional process instruction was necessary and created supplementary materials accordingly.
  • Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
  • Monitored trainee progress throughout the course of their program and provided additional support as needed.

Process Trainer

InterGlobe Technologies
Gurugram
11.2010 - 07.2013
  • Provided guidance and advice on proper use of equipment associated with specific processes.
  • Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
  • Developed and implemented training programs for new process employees.
  • Ensured adherence to safety protocols when conducting hands-on demonstrations during sessions.
  • Monitored trainee progress throughout the course of their program and provided additional support as needed.

Process Associate

InterGlobe Technologies
Gurugram
10.2009 - 10.2010
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in regular team meetings and provided input on ways to improve existing processes.

Education

Master of Arts - Political Communication

Delhi University
New Delhi
01-2009

Bachelor of Arts - Political Science

Manipur University
Manipur
01-2007

Skills

  • Learning Management Systems
  • Training delivery
  • Organizational Development
  • Adult Learning Theories
  • New Employee Training
  • Motivational speaking
  • Stakeholder Management
  • Course Development
  • Team development strategies
  • Coaching and Mentoring
  • Classroom Instruction
  • Performance Metrics
  • Team direction
  • Leadership training

Accomplishments

Quarterly Best Trainer Award- 2Quarters in 2012 in 1GT

The Achiever Award- 2016

The Bellwether Award -2017

The Trendsetter Award-2017

The Standing Ovation Award 2018

The Go-Getter Award -2019

Hero@Work 2019 & 2020

Live the Values 2021

Excel Work 2021

WOW Customer Q1 2023

Best Training Manager Q1 2023

Training Manager Annual Award 2023

Developmental Trainings

Essential of Training Delivery, ArvatoBertelsmann

Behavioral Training, Arvato Berterslmann

Basics of Lean Six Sigma, WNS

WNS Certified Training Program

The FLM League Foundation Course –People related- Managing Attrition , WNS

The FLM League Foundation Course – Delivery Related -Client Management , WNS

The FLM League Foundation Course – Personal effectiveness – Problem Solving WNS

The FLM League Foundation Course – Managing Performance & Developing People, WNS

Coach the Coach Program

Root Cause Analysis

Process Mapping

Leadership and Team Management Training

Competency Based Interview

How to manage feeling overwhelmed, Foundever

Emotional Quotient  - Communicate Like a Leader in the Workplace, Foundever

Timeline

Senior Training Manager

Foundever
11.2022 - Current

Training Manager

Teleperformance
02.2022 - 11.2022

Group Training Manager

WNS Global Services
04.2021 - 02.2022

Deputy Manager Training

WNS Global Services
01.2018 - 03.2021

Assistant Training Manager

WNS Global Services
02.2016 - 12.2017

Process Trainer

Bertelsmann Private Limited
07.2013 - 01.2016

Process Trainer

InterGlobe Technologies
11.2010 - 07.2013

Process Associate

InterGlobe Technologies
10.2009 - 10.2010

Master of Arts - Political Communication

Delhi University

Bachelor of Arts - Political Science

Manipur University

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Hatthien Jubilee