Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haya Naushad

Haya Naushad

Delhi

Summary

Dynamic Inside Sales Manager with over seven years of experience driving significant revenue growth across North American and GCC markets. Proficient in ERP and CRM solutions, with a strong emphasis on lead generation and account management. Expertise in developing strategic sales initiatives and fostering effective client relationships, ensuring alignment with customer needs and market trends. Known for exceptional teamwork and leadership skills, enabling seamless collaboration within cross-functional teams to achieve business objectives. Committed to delivering solutions that not only meet but exceeds client expectations in a competitive landscape.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Manager

Nityo Infotech Pvt. Ltd.
Gurgaon
01.2022 - 03.2023
  • Sales Geographies: US and GCC.
  • Specialization Areas: ERP & CRM Solutions, Application Management Outsourcing, Remote Infrastructure Management, Microsoft Dynamics 365.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Sales Functions: Pre-Sales:
  • Planning and implementation to increase industry-specific accounts.
  • Development of databases and qualification of companies.
  • Lead generation through email marketing, cold calling, and social networking.
  • First-level presentations to clients and accounts, and keeping them abreast of the latest developments in ERP, CRM, and D365.
  • Working on RFIs, RFPs, and RFQs.
  • Providing timely responses to RFI/RFPs, ensuring a high standard of response.
  • Keep abreast of competition, competitive issues, and industry news.
  • Involved in pre-contract and pre-sales discussions about various projects and proposals, with every new overseas prospect at Nityo.
  • Developing effective client relationships post-sales.
  • Account Management: Initiating kick-off meetings, handing over the project to the operations team, and procurement.
  • Work closely with the operations team and clients to deliver the best solutions to clients' needs in the area of training and e-learning.
  • Create revenue strategies, account plans, and business processes for dedicated account management.
  • Worked with Microsoft GCC, Singapore, and Malaysian clients for D365, Azure, and inside sales lead generation for various purposes.
  • Developed and implemented effective sales strategies to enhance customer engagement.
  • Managed sales team to achieve sales targets and drive revenue growth.

Business Development Representative

Intrinsic Technology
Gurgaon
07.2021 - 12.2021
  • Generated sales demand and created a sales pipeline for the North American region.
  • I used to take care of the complete sales cycle.
  • Responsible for taking care of the lead generation through ZoomInfo and LinkedIn navigation.
  • Used to set up meetings for VP and C-level management staff.
  • Understanding customer core requirements and focused areas.
  • Used to give consultations by educating customers and providing suggestions that are in their best interest.
  • Attended conferences, meetings, and industry events.
  • Developed quotes and proposals for clients.
  • Responsible for inside sales.
  • Responsible for generating leads by making cold calls.
  • Developed goals for the development team and business growth, and ensured that they were met.
  • Cultivated relationships with potential clients through consistent outreach efforts.
  • Conducted market research to identify new business opportunities and industry trends.

Assistant Manager

Kalkine Pvt. Ltd.
Noida
03.2020 - 07.2021
  • Generating revenue of over $60,000 USD per quarter.
  • Involves analyzing financial markets, managing investment portfolios, and assisting clients or institutions in making informed trading decisions.
  • Tracking investments for clients, analyzing portfolios to help determine suitability of investment while meeting their goals with required risk tolerance. Also, making recommendations for adjustments to meet changing financial status, and economic conditions.
  • Monitoring stock performance, conducting equity research, preparing financial reports, and executing buy/sell orders on behalf of clients.
  • Developing and implementing lean initiatives through team problem solving sessions to identify ways to improve process efficiencies as well as the business strategy of the organization. Business has seen a growth of 48% within 3 months, with the strategies implemented.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated team schedules to optimize workflow and resource allocation.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.

Sales Executive (Sales - IT)

STC India Pvt. Ltd
Noida
05.2017 - 01.2020
  • Generated sales demand in the North American region.
  • I used to take care of the complete sales cycle.
  • Responsible for taking care of the lead generation.
  • Understanding customer core requirements and focused areas.
  • I used to give consultations by educating customers and providing suggestions that are in their best interest.
  • Attended conferences, meetings, and industry events.
  • Developed quotes and proposals for clients.
  • Responsible for inside sales.
  • Responsible for generating leads by making cold calls.
  • Used to set up meetings for VP and C-level management staff.
  • Developed goals for the development team, business growth, and ensured that they are met.
  • Trained personnel helped team members develop their skills.
  • Developed relationships with clients to understand their needs and preferences.
  • Delivered product presentations to enhance customer understanding and engagement.
  • Negotiated contracts and pricing to secure sales agreements with clients.
  • Managed customer accounts and maintained accurate records of interactions.
  • Researched market trends to identify new opportunities for product placement.
  • Provided feedback to product development teams based on client input and market analysis.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Negotiated contracts with clients on behalf of the company.

Education

Bachelor of Arts - Economics & English-Lit

Allahabad University
Allahabad, Allahabad
08.2015

Humanities -

Army School
Allahabd
03.2013

Skills

  • Lead generation
  • Client relationship management
  • Sales forecasting
  • Account management
  • Market research
  • Proposal development
  • Pre-sales support
  • ERP solutions
  • Customer satisfaction management
  • New business development
  • CRM solutions
  • Cross-functional collaboration
  • Sales process optimization
  • Sales strategy development
  • Exceptional negotiation skills
  • Customer service management
  • Client support
  • Key account development
  • Client relationship

Certification

AI tools and ChatGPT workshop

Timeline

Inside Sales Manager

Nityo Infotech Pvt. Ltd.
01.2022 - 03.2023

Business Development Representative

Intrinsic Technology
07.2021 - 12.2021

Assistant Manager

Kalkine Pvt. Ltd.
03.2020 - 07.2021

Sales Executive (Sales - IT)

STC India Pvt. Ltd
05.2017 - 01.2020

Bachelor of Arts - Economics & English-Lit

Allahabad University

Humanities -

Army School

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Haya Naushad