Hayat Ashraf Shaikh

My Roles and responsibilities: -

• Identity Management
  - User Management.
  - Group Management.
• Authentication
  - Single Sign-On (SSO).
  - Multi-Factor Authentication (MFA).
  - Conditional Access.
• Authorization
  -Role-Based Access Control (RBAC).
  - Access Reviews.
• Security and Compliance
  - Identity Protection.
  - Privileged Identity Management (PIM).
  - Compliance Management.
• Identity Governance
  - Lifecycle Management.
  - Entitlement Management.
  - Audit and Reporting.
• Azure AD Connect
  - Directory Synchronization: Sync on-premises directories with Azure Active Directory (Azure AD) to ensure consistent identity information.
• Application Management
  - Application Registration.
  - Enterprise Applications.
• Cost Optimization.
• Azure Virtual Machine.
• Support and Troubleshooting
  - User Support.
  -Incident Response.

• Managing Users and Groups of CHARLOTTE TECHNOLOGIES on Azure Active Directory
• Providing access to users according to requirements
• Configure and Maintain Virtual Machines, Storage, Virtual Networks, Backups in Microsoft Azure
• Providing support with day-to-day operations
• Good understanding of Azure Infra operations, Azure Monitoring and Azure Advisor
• Monitor performance of virtual machines, storage resources, logs, ensuring security practices
• Basic knowledge about Containers (Dockers and Kubernetes)
• Proven ability to learn quickly and adapt to new situations
• Good understanding of IAM (Identity and Access Management)
• Overall Good hands on Experience on Azure Portal.

• Managing team of Telemarketing and Research Agents, end to end floor operations & positive team handling
• Managing Tele-marketing campaigns and communicating company brands through email
• Mentored and guided employees to foster proper completion of assigned duties
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
• Maintained database systems to track and analyze operational data.

• Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.