HAYATULLAH SIDDIQUI

Product Management:

• Server Product enablement, attribute set up in Flash tools.
• Successfully launched 200+ server and storage products and 500+ options accessories.
• Complete product testing to ensure no bug after product launch and meet request SLA's.
• Send communication details to B2B and B2C vendors post successful product launch.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Coordination with 4P manager to define the price and set up promotions.
• Follow up with product creation team to ensure smooth transition of product from upstream channel.
• Work with design team to create product and accessories images as per Lenovo guidelines.
• Daily maintenance of Server and Storage product accessories.
• Raise IT ticket in JIRA tool for website related issues to ensure no bug on the website.
• Help the 4P manager to Improve ISG portfolio sales by giving ideas for weekly promotion, adding new banners.
• Perform weekly site scrub to ensure the Lenovo ISG domain run smoothly and no site bug.

Project Management

• Lead and manage projects from initiation to closure, ensuring adherence to project management best practices.
• Project supported for NA and LA regions; NA - UPS tier member- Rebate payment, LA-MX -CFDI and Regime tax value field integration UI improvement, LA-AR- J1A9 Tax field drop down enablement, LA-BR PIX payment method inclusion on web platform, NA-BPOIS fee transfer to vendor and NA LenovoPro D&H commission transferred projects.
• Develop and maintain detailed project plans, including timelines, milestones, and deliverables.
• Allocate and manage project resources effectively to optimize project performance.
• Collaborate with cross-functional teams to define project scope, goals, and objectives.
• Identify project dependencies, risks, and issues, and develop mitigation strategies.
• Monitor and track project progress, providing regular updates to stakeholders and senior management.
• Conduct regular project status meetings, facilitating effective communication and collaboration.
• Manage project budgets, tracking expenditures and ensuring cost control measures are in place.
• Ensure that project deliverables meet quality standards and customer expectations.
• Liaise with stakeholders and manage their expectations throughout the project lifecycle.
• Identify opportunities for process improvements and implement best practices.

Client Severed (Lenovo)

• Interpreted clients' needs and introduced services to fit specific requirements.
• Built and managed relationships with key clients and partners to drive growth.
• Devised and implemented processes and procedures to streamline operations.
• Worked as a DCG server specialist [individual contributor] for Lenovo.com platform; supporting the North America region.
• Single-handedly managed end to end product launches for Lenovo Servers and Storage product categories in North America region with 100% quality and SLA adherence.
• Provide out of the box support to the APJ team by solving product launches problems and recommend website improvements by leveraging best practices from the NA region.
• Defined a robust process for product launches; created training documents, SOP, and checklist.
• Successfully delivered multiple short/long term projects; Achieved 100% quality on the deliverables with defined SLA’s.
• Performed server product launches through HMC tool [Hybris] and work with multiple channels to improve site user experience and interface; delivered 10 new ideas.
• Develop digital strategies in conjunction with the client; perform PFV analysis and developed stringent site monitoring process.
• Aligned the DCG server pages per the Lenovo guidelines by performing regular site scrub and recommend site improvements.
• Regular communication with clients to discuss website changes, major achievements, challenges, and upcoming projects.

Client Served (Dell, PayPal and Toms)

• Handled 4 processes [Content management, Image creation & Asset management, SharePoint support] having 40+ people including 4 Associate process managers.
• Set up creative and content production team from 1 to scale of 25 resources in 2010.
• Perform process automation in conjunction with the automation robotics team on a quarterly basis to improve the process and target 2 FTE give back to clients.
• Successfully generated and improved the current team count by 50%; adopting new activities in the processes.
• Gathering landing page requirement and perform analysis by deploying input matrix, checklist, and reverse technical document
• Define task delivery timelines and perform overall task amongst team members by using request management tools.
• Manage content development and publishing lifecycle of new /existing content landing pages.
• Monitor team’s performance and conduct regular appraisals; Mentor and provide coaching to team and driving process improvements along with operations excellence/re-engineering.
• Process documentation including standard operating procedure, best practices, training docs, project proposal, and change management.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
• Conducted regular reviews of operations and identified areas for improvement.
• Created and managed project plans, timelines and budgets.
• Performed landing page platform migration for 21 markets to improve user experience.
• Received best idea contributor award by setting up email alert functionality in MS SharePoint for 5 unique clients.
• Improved Promotional Banner/Image Delivery time from 3 to 2 days to support business teams with same headcounts globally and sustain quality; 40% time savings through various automation tools and eliminating redundant steps.
• Delivered 98.99% process quality for all client deliverables & smooth launch of 100+ projects.
• Was given an opportunity to work with the Asia Pacific client as a result of outstanding performance in the US and EMEA regions.