Hayden Pinto

Support the sales team using Podio, and Salesforce with process improvement, measurement, tracking and analytics relevant to their functional areas, thus increasing efficiency of over all process by 40%

• Partner with Sales and marketing department to refine the lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Enhance sales productivity by enabling the team to work smarter by simplifying processes, reducing the Speed to lead time to under 30 mins - Own the end-to-end process of tracking the sales funnel & operational metrics & delivering regular insights to the business; define & deliver techniques to improve the funnel performance for sales management
• Developing & maintaining dashboards for daily, weekly, monthly & quarterly reports & Key Performance Indicators & cross-functional efficiencies, & identify areas for improvement
• Managing and maintaining sales process adherence with Sales
• Representatives and reducing the error rate to under 3%
• Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material

Responsible for managing a property portfolio of over £20m.

• Main responsibilities
• Raising finance, managing customer relations with European clients
• Conducting financial appraisals to analyse viability studies of property development projects.
• Other responsibilities were to write and manage processes within the commercial department, assist with internal audits for UK clients.
• Also, an element of sustainability and energy feasibility analysis was part of the department’s responsibility to ensure commercial success in various projects.

• Panjim - Managed office administration and logistics, purchase in-charge by seeking reliable vendors to provide quality goods at reasonable prices
• Responsible for file maintenance and fully responsible for the day- to-day running of the office
• Responsible for designing Website and overall Public relations
• Focused on developing programs that deliver efficiencies and playing a leading role in the mobilisation, development and implementation of robust operational processes.

• Managed internal audits & process reviews
• Setup Client services team
• Coordinated gap analysis for Client services
• Set up Control Mechanism for checking productivity of operation
• Created and maintained stratification documents
• Coordinated External Audits, conducted by regulatory bodies
• Created a quality monitoring structure for Client services.

• Managed Projects for better productivity and customer experience
• Trained in development programs for better management of time and resources
• Promoted as

Sales executive