Summary
Overview
Work History
Education
Skills
Timeline
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Haylee Hughes

Anderson

Summary

Dynamic Practice Manager with a proven track record at Heartland Dental, recognized as the 2023 Leming Leader of the Year. Expert in accounts receivable and internal marketing, I foster teamwork and enhance patient satisfaction through creative problem-solving. Achieved significant revenue growth by optimizing billing processes and nurturing a positive workplace culture.

Overview

16
16
years of professional experience

Work History

Practice Manager of Operations

Heartland Dental
02.2022 - Current
  • Enhanced the dental office''s reputation with an emphasis on providing exceptional customer service to all patients.
  • Collaborated with dentists to create customized treatment plans tailored to individual patient needs for optimal outcomes.
  • Supervised dental assistants, hygienists, and front-office staff to maintain a high level of productivity and professionalism within the practice.
  • Managed finances effectively, ensuring timely billing practices and accurate financial reporting.
  • Supported a mulit-doctor practice
  • Facilitated the onboarding of a new grad doctor
  • Efficiently utilized the SAP reporting

Practice Manager of Operations

Heartland Dental
03.2020 - Current
  • Established performance metrics to evaluate team efficiency and identify areas for improvement.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
  • Reduced overhead costs through diligent budget management and resource allocation.
  • Partnering with my peers amongst my subregion helping align all offices AR and supporting them with new dentrix related roll outs
  • Supporting my RMO during her vacation time to help lead subregion calls and rallying the team

Expanded Functions Dental Assistant

Charlie Jones DDS
05.2009 - 10.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Expanded Functions Dental Assistant/ BA

Heartland Dental
03.2015 - 03.2020
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Applied fluoride varnish and sealants.
  • Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
  • Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
  • Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
  • Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
  • Insurance aging reporting
  • Collections and AR reporting
  • Answering phones and scheduling appointments
  • Follow up phone calls for patient treatment

Education

Dental Assisting Ver - General Studies

Ivy Tech Community College of Indiana
Anderson, IN
10-2010

Skills

    PMO mentor

    Accounts receivable champion for our region

    Leming Leader of the year 2023

    Internal marketing

    Thinking outside the box

    Creative thinking

Timeline

Practice Manager of Operations

Heartland Dental
02.2022 - Current

Practice Manager of Operations

Heartland Dental
03.2020 - Current

Expanded Functions Dental Assistant/ BA

Heartland Dental
03.2015 - 03.2020

Expanded Functions Dental Assistant

Charlie Jones DDS
05.2009 - 10.2020

Dental Assisting Ver - General Studies

Ivy Tech Community College of Indiana

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Haylee Hughes