Hayley Jeffries
Charlestown
Summary
My professional experience has consistently been guided by a strong motivation to help others. Praised for my personable nature, I have provided effective support to customers managing their medications and insurance claims, as well as developed and implemented educational programs for children. I am passionate about enhancing the lives of those around me.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
Substitute Teacher
Silver Creek School Corporation
07.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
Lead Preschool Teacher
Brighter Kids Academy
05.2024 - Current
- Assisted and supervised Number children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
- Developed a comprehensive assessment system to track preschoolers'' progress in key developmental areas, using data-driven instruction to tailor lesson plans accordingly.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed and implemented behavior management plans.
Education
New Albany Senior High School
New Albany 06.2018
Skills
Customer service
Organization
Child Care
Data Entry
Phone Etiquette
Conflict Resolution
Detail Oriented
Timeline
Lead Preschool Teacher
Brighter Kids Academy
05.2024 - Current
Substitute Teacher
Silver Creek School Corporation
07.2023 - 05.2024
Pharmacy Technician
CVS Pharmacy
New Albany Senior High School
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