Hayley Lockerman
Indianapolis
Summary
Dynamic Front of House Manager with a proven track record at Ruth’s Chris Steak House, excelling in staff management and inventory control. Expert in food safety compliance and relationship building, I fostered a supportive environment that improved staff retention and enhanced guest experiences through exceptional service and effective communication.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Ruth’s Chris Steak House
11.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
Key Manager
Garden Table
11.2021 - 11.2023
- Fostered positive work environment, leading by example and encouraging open communication among team members.
- Handled opening and closing duties in which included cash handling.
- Created positive rapport and held a strong relationship with guests.
Fine Dining Server
Harry and Izzy's
03.2017 - 11.2019
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
Education
High School Diploma -
Brown County High School
Nashville, INSkills
- Food safety compliance
- POS system operations
- Employee scheduling
- Recruitment and hiring
- Inventory management
- ServeSafe manager
- Relationship building
- Conflict resolution
- Staff management
Timeline
Front of House Manager
Ruth’s Chris Steak House
11.2023 - Current
Key Manager
Garden Table
11.2021 - 11.2023
Fine Dining Server
Harry and Izzy's
03.2017 - 11.2019
High School Diploma -
Brown County High School
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