Hayley Maple
Indianapolis
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
General Manager
Papa Johns
Indianapolis
11.2022 - Current
- Led performance evaluations and provided feedback for staff improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
Shift Manager
Little Caesars
Indianapolis
03.2021 - 08.2022
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on company policies and food safety standards.
- Coached employees on interactions with customers to drive exceptional service.
Shift Manager
Church’s Chicken
Indianapolis
03.2014 - 08.2022
- Conducted regular inspections of food preparation areas for cleanliness and safety.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Christel House DORS
06.2025 - 03.2026
Skills
- Inventory management
- Customer service
- Operations management
- Cost control
- Team collaboration
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Decision making
- Training and coaching
- Relationship building
Certification
- CPR Certified
- Medical billing and coding certification
Timeline
Christel House DORS
06.2025 - 03.2026
General Manager
Papa Johns
11.2022 - Current
Shift Manager
Little Caesars
03.2021 - 08.2022
Shift Manager
Church’s Chicken
03.2014 - 08.2022