Hayli Watson
Huntington
Summary
Dynamic professional with extensive experience at Sportsman's Warehouse, excelling in customer service and problem-solving. Proven track record in enhancing operational efficiency and training staff to elevate customer engagement. Skilled in inventory management and fostering positive vendor relationships, ensuring seamless operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Sportsman's Warehouse
09.2025 - Current
- Assisted in managing daily store operations and maintaining inventory levels.
- Supported staff training on sales techniques and customer service best practices.
- Coordinated visual merchandising to enhance product presentation and drive sales.
- Processed customer transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Office Manager
Sportsman's Warehouse
07.2023 - 09.2025
- Managed daily office operations and ensured efficient workflow across departments.
- Coordinated scheduling and logistics for staff meetings and events.
- Oversaw inventory management, ensuring optimal stock levels.
- Monitored compliance with safety regulations and company policies within the office environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained new employees on office procedures and best practices for customer service.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Receiving Manager
Sportsman's Warehouse
08.2022 - 07.2023
- Oversaw receiving operations, ensuring accurate and timely processing of incoming inventory.
- Trained and mentored staff in safe handling and proper documentation procedures.
- Implemented process improvements to enhance workflow efficiency in receiving department.
- Coordinated with vendors to resolve discrepancies and streamline communication processes.
- Unloaded, sorted and stored incoming merchandise.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Managed inbound receiving departments.
- Gathered and processed merchandise returns.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Calhoun R-8 High School
Calhoun, MO05-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Employee scheduling
- Customer service management
Timeline
Assistant Store Manager
Sportsman's Warehouse
09.2025 - Current
Office Manager
Sportsman's Warehouse
07.2023 - 09.2025
Receiving Manager
Sportsman's Warehouse
08.2022 - 07.2023
High School Diploma -
Calhoun R-8 High School