Haylie Callahan
Schererville
Summary
Highly motivated individual with a dedication to personal and professional growth. Offering over 5 years of experience in customer service, operations, administrative duties, training, time management, and problem solving. Maintaining a passion for personal and business development, with a proficiency in inventory management and relationship building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
01.2025 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Department Manager
McDonald's
12.2017 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Analyzed store trends and sales to facilitate planning for future ideas.
- Developed incentives to reward deserving team members for exceeding expectations.
- Coached team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Proactively communicated with managers of other departments to ensure efficiency of operations.
- Supervised entire teams for prolonged time periods, keeping employees motivated.
- Held training sessions in order to coach employees into higher positions.
- Provided exceptional customer service to ensure high customer retention, through phone calls and face-to-face scenarios.
- Balanced cash drawers and deposits.
Associate Banker
BMO Harris Bank
02.2023 - 04.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld bank standards via protecting the security and privacy of customers.
- Navigated computer systems to accurately update customer accounts.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Education
No Degree - Digital Media
Valparaiso University
Valparaiso, INHigh School Diploma -
Lowell Senior High School
Lowell, IN06.2018
Skills
- Relationship building and management
- Customer Service
- Operations
- Business development and planning
- Goals and performance
- Staff Development
- Scheduling and Coordinating
- Cash Handling
- Team Supervision
- Administration and Reporting
- Computer Skills (Excel, Word, etc)
- Goals and performance
- Staff Development
- Strong work ethic
Certification
Servsafe Certified
Timeline
Flight Attendant
United Airlines
01.2025 - Current
Associate Banker
BMO Harris Bank
02.2023 - 04.2023
Department Manager
McDonald's
12.2017 - Current
High School Diploma -
Lowell Senior High School
No Degree - Digital Media
Valparaiso University
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