Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
22
Hazik Fayaz

Hazik Fayaz

Line Check Cabin Crew
Calicut

Summary

Polished crew member offering more than 10years of employment in commercial aviation industry. Focused and astute and fluent in 3 languages. Outstanding record of performance for domestic and international flights.

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure.

Knowledgeable with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Line Check Cabin Crew

SPICEJET LTD
CALICUT
12.2024 - Current
  • Maintained clean, organized and professional Aircraft workspace
  • Utilized customer relationship management system to track customer feedback.
  • Processed customer orders quickly and accurately to ensure timely delivery 189 Pax on Regular basis.
  • Liaise with flight deck : Collaborate with pilots to receive flight details, weather updates, and special instructions
  • Lead crew briefing : Assign duties, review safety procedures, and ensure cabin crew preparedness for 4 cabin crew on Boeing737 Aircrafts.
  • Manage pre-flight tasks : Oversee cabin checks, security procedures, and passenger boarding
  • Address passenger needs : Assist with boarding, answer questions, and ensure passenger comfort
  • In flight: Supervise cabin crew: Delegate tasks, monitor performance, and provide support and guidance
  • Ensure passenger safety and security : Conduct safety demonstrations, enforce regulations, and handle emergencies effectively
  • Deliver exceptional service: Oversee meal and beverage service, address passenger requests, and enhance flying experience
  • Maintain cabin conditions : Monitor temperature, lighting, and cleanliness, addressing issues promptly
  • Post flight: Complete paperwork: File reports, document incidents, and secure cabin for landing.
  • Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
  • With a decade in the airline industry, brings adaptability and a quick learning ability, thriving in diverse environments.
  • Excels in fast-paced settings and delivers exceptional customer service.
  • Demonstrates strong communication and teamwork skills through collaboration with colleagues worldwide.
  • Driven by a strong work ethic, consistently exceeds expectations and stays ahead of industry trends through continuous learning.
  • Offers exceptional problem-solving abilities to provide seamless experiences, surpassing customer expectations.
  • With deep industry knowledge, contributes positively to any team or organization, leveraging adaptability, quick learning, and cultural competence for outstanding results.

Senior Cabin Crew Member

Spicejet Ltd
BANGALORE
11.2017 - 12.2024
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.

Cabin Crew Member

SpiceJet Ltd
KOCHI
01.2016 - 11.2017
  • Accomplished Crew of the month title 4 Times In the title.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.

Front Office Associate

Taj Hotels, Resorts and Palaces
SRINAGAR
01.2014 - 03.2015
  • Implemented new procedures to improve front office operations and enhance overall guest experience.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay. 50 Guests Per Day.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.
  • Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
  • Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
  • Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
  • Increased room occupancy with effective upselling techniques and personalized recommendations.
  • Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
  • Maintained office supply stock to control shrinkage and prevent overstocking.
  • Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Trained new front office associates in hotel policies, software usage, and customer service best practices.
  • Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
  • Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
  • Managed reservation system, accurately inputting bookings and managing cancellations or changes.
  • Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings.
  • Sorted and distributed incoming mail and prepared outgoing mail.
  • Contributed to revenue growth by promoting hotel services, facilities, and nearby attractions.
  • Planned and booked travel arrangements and venues for company events.
  • Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Processed and prepared documents such as business or government forms and expense reports.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Diploma In Front Office Operations - Front Office Operation

Institute Of Hotel Management
Srinagar
04.2001 -

Diploma In Aviation - Aviation

VINZS AIR Hostess Training Acadsemy
Srinagr
04.2001 -

High School Diploma -

TYNDALE BISCOE SCHOOL
SRINAGAR
04.2001 -

Skills

Safety and security procedures

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Accomplishments

3 Crew Of The Month Awards

2 Spicy Fit Star Of 1 Year and 3 Quarters

NCC ( C Certificate )


Timeline

Line Check Cabin Crew

SPICEJET LTD
12.2024 - Current

Senior Cabin Crew Member

Spicejet Ltd
11.2017 - 12.2024

Cabin Crew Member

SpiceJet Ltd
01.2016 - 11.2017

Front Office Associate

Taj Hotels, Resorts and Palaces
01.2014 - 03.2015

Diploma In Front Office Operations - Front Office Operation

Institute Of Hotel Management
04.2001 -

Diploma In Aviation - Aviation

VINZS AIR Hostess Training Acadsemy
04.2001 -

High School Diploma -

TYNDALE BISCOE SCHOOL
04.2001 -

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Hazik FayazLine Check Cabin Crew