Heather Arthur
Nashville
Summary
Dynamic business owner with a proven track record at Heather's Cleaning Services LLC, excelling in customer relations and small business operations. Successfully enhanced client satisfaction through relationship building and efficient processes. Skilled in financial management and effective communication, driving repeat business and referrals while ensuring operational excellence.
Overview
17
17
years of professional experience
Work History
Owner and Operator
Heather's Cleaning Services LLC
08.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Waitress and Trainer
O'Charley's Restaurant & Bar
02.2010 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Daycare Director
Ellettsville Christian Church
08.2008 - 09.2012
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
Education
High School Diploma -
Edgewood High School
Ellettsville, IN05-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner and Operator
Heather's Cleaning Services LLC
08.2016 - Current
Waitress and Trainer
O'Charley's Restaurant & Bar
02.2010 - 01.2016
Daycare Director
Ellettsville Christian Church
08.2008 - 09.2012
High School Diploma -
Edgewood High School
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