Heather Chance
Muncie
Summary
Compassionate team player with a readiness to lend a helping hand. Driven by efficient prioritization, adaptability, and strong communication skills. Advanced knowledge of customer service, technology, sales, and rental support. Prepared to tackle any challenge that comes my way.
Overview
11
11
years of professional experience
Work History
MoveMore Rental Coordinator
Crown Equipment Corporation
05.2024 - Current
- Approve and code invoices
- Coordinate rental agreements and reallocations
- Assist branches in the transfers, sales, and rentals to meet end user needs
- Target Retirement Program and Amazon End Of Life Program
- Physically tag equipment
- Perform physical inventories as required.
- Attend regular meetings with customers and/or staff
Retail Supervisor
Aramark Health Care - IU Health Ball Memorial
01.2024 - 05.2024
- Followed strict health and safety standards for employee and consumer protection
- Maintained operational readiness with smooth handling of opening, shift change and closing tasks
- Kept employees on-task and operating collaboratively with clear team expectations and specific personal goals
- Maintained high employee morale and team spirit by communicating openly with team members and quickly assisting with diverse issues
- Upheld store standards for merchandise quality and customer service, implementing swift corrective actions to deal with daily issues.
Distribution Clerk
Boars Head
09.2020 - 01.2022
- Managed smooth deliveries by sorting and billing inbound and outbound trucks
- Avoided delivery delays by verifying correct labeling and addresses
- Inspected and independently corrected problems with outgoing trucks
- Keep up to date records across multiple reports
- Experience with working in Oracle
- Completed accurate work by following order specifications.
IT Service desk (Seasonal)
Belltechlogix
08.2020 - 09.2020
- Worked from home with Indianapolis Public Schools at the start of the school year for E-learning
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
Customer service agent
Verizon Wireless
01.2017 - 06.2020
- Proficient in handling complex customer issues and promoting positive experiences
- Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and experience excellence
- Skilled in coordinating documentation, escalation management, and communications
- Managed high levels of call flow and responded to cellular technical support needs
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Promptly responded to inquiries and requests from prospective customers
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Cross-trained and provided back up for customer service managers
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Ulta Beauty Advisor
Ulta
10.2016 - 01.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached browsing customers to initiate conversations to determine buying preferences
- Recommended appropriate products to meet customers' individual needs.
Manager
Concentrix
01.2016 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Contributed to company achieving and holding industry-leading customer service ratings
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Technical Support Representative
Concentrix
11.2013 - 01.2016
- Devised solutions to operations issues related to IOS and Mac Computer, working closely via phone, email, live chat, and web teleconference
- Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
- Assessed, troubleshot, and repaired various machines such as desktops, printers, and cellular devices
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Configured hardware, devices, and software to set up work stations for employees.
Education
High School Diploma -
Muncie Central High School
Muncie, IN06.2013
Skills
Administrative support
ServSafe Management Certified
Management Experience
Professional telephone demeanor
Efficient nature
Flexible and adaptable
Fast-learner
Escalation management
Advanced Microsoft Skills
Timeline
MoveMore Rental Coordinator
Crown Equipment Corporation
05.2024 - Current
Retail Supervisor
Aramark Health Care - IU Health Ball Memorial
01.2024 - 05.2024
Distribution Clerk
Boars Head
09.2020 - 01.2022
IT Service desk (Seasonal)
Belltechlogix
08.2020 - 09.2020
Customer service agent
Verizon Wireless
01.2017 - 06.2020
Ulta Beauty Advisor
Ulta
10.2016 - 01.2017
Manager
Concentrix
01.2016 - 01.2017
Technical Support Representative
Concentrix
11.2013 - 01.2016
High School Diploma -
Muncie Central High School
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