Heather Clark
Avon
Summary
Versatile graphic designer with a strong foundation in visual communication and branding. Known for delivering high-quality artwork while managing workflow and inventory effectively. Proven track record in enhancing customer satisfaction through collaborative design and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Graphic Designer
Randy's awards and promotions
Pittsboro
01.2023 - Current
- Recreated logos to meet client specifications, reinforcing brand consistency across various media
- Delivered high-quality artwork for clients through design of promotional items, sports gear, uniforms, and trophies, achieving client satisfaction
- Specialized in production by managing workflow and upholding quality standards to support project timelines
- Respond to phone calls and emails to provide timely customer support
- Process orders in person, by phone, or email to ensure accurate and efficient service
- Complete deliveries to clients, ensuring timely receipt of products
- Manage inventory to maintain optimal stock levels and reduce shortages
- Create POs and work orders to facilitate smooth production operations
- Process customer payments using POS system, ensuring accurate transactions
- Receive, check-in, and sort product, streamlining inventory management and ordering processes
Sales Specialist
Red Wing Shoe Company
Avon
01.2021 - 01.2023
- Welcomed and advised customers on quality footwear and supporting gear, enhancing overall customer experience
- Collaborate with district and store managers to set up storefronts, enhancing visual merchandising
- Train new employees to ensure consistent service standards
- Created schedules for the team and supported coworkers to streamline store operations
- Ordered supplies and managed inventory to ensure consistent product availability
Floor Manager
EYEGLASS WORLD
Plainfield
10.2017 - 01.2021
- Controlled floor operations by matching opticians with customers to streamline workflow
- Dispense and fit spectacles to patients, performing repairs to maintain customer satisfaction
- Advised patients on selection of frames and lenses tailored to individual needs for enhanced satisfaction
- Instructed patients on contact lens usage and demonstrated proper techniques for increased comfort
- Interpret optical prescriptions written by optometrists or ophthalmologists to ensure accurate eyewear
- Handle calls, schedule appointments, and perform office work to support daily operations
- Assist with training new employees to maintain high service standards
Front Desk Receptionist
Norman and Miller Eyecare
Avon
08.2019 - 01.2020
- Greeted patients and checked them in, fostering a welcoming environment
- Answered phone calls and scheduled appointments, enhancing office workflow
- Pre-test patients and prepare them for the doctor, streamlining patient flow
- Pulled and filed insurances while performing various administrative tasks to support office operations
- Repair, dispense, and fit glasses to provide comprehensive patient care
Bakery Associate
GiGi's Cupcakes
Indianapolis
01.2018 - 08.2019
- Follow instructions to mix and bake cookies and cupcakes, ensuring product quality
- Frosted cupcakes to ensure consistent presentation and quality
- Package cupcakes and cookies to ensure freshness and quality
- Took orders over phone and in person, using product knowledge to elevate customer experience
- Recommend products based on customer needs and wants, increasing upsell opportunities
- Cleaned kitchen and surrounding area daily, completing weekly and monthly tasks to uphold hygiene standards
PHOTOGRAPHER AND PHOTO EDITOR
VOXX INTERNATIONAL RCA
Indianapolis
04.2015 - 01.2018
- Delivered high-quality product photography for packaging, print, web, presentations, and sell sheets, enhancing marketing initiatives
- Enhanced photo visual appeal and ensured alignment with brand standards through meticulous editing
- Configured professional lighting and backgrounds to ensure optimal image quality for diverse projects
- Collaborated with multiple departments to deliver cohesive visual assets
Photo Specialist
WALGREENS
Westfield
04.2012 - 12.2015
- Edit photos to meet customer specifications and quality standards
- Maintained photo lab to support efficient daily operations
- Delivered customer service to improve client satisfaction
- Order supplies and manage inventory to support uninterrupted service
- Assisted in various departments to address store needs
- Trained new employees to meet service and operational standards
Photography Internship
CURRENT PUBLISHING
Carmel
01.2013 - 06.2013
- Arrived at scheduled events promptly to ensure comprehensive coverage
- Wrote cut lines for images, enhancing context and clarity for viewers
- Met editing and turn-in deadlines to align with publication schedules
Parts Specialist
CLIFFORDS
Noblesville
01.2009 - 01.2013
- Counted, loaded, and shipped parts for accurate, timely deliveries
- Managed inventory to ensure accurate stock levels and prevent shortages
- Assembled RV plumbing parts to fulfill production requirements efficiently
- Collaborated with small teams and worked independently to ensure timely completion of tasks
Custom Framing Specialist
Micheals Arts and Crafts
Carmel
08.2010 - 04.2012
- Guide customers through the framing process, including matting, frame, and glass choices, to ensure satisfaction
- Completed diverse framing projects, including sewing jerseys, creating shadow boxes, cross stitching, and dry mounting, to meet customer specifications.
- Answer framing and store questions, directing customers to desired products
- Organized and replenished framing area inventory, ensuring consistent product availability for customer needs.
- Cleaned and maintained framing area, promoting a professional workspace conducive to quality craftsmanship.
Education
Digital Photography -
Art Institute of Indianapolis
Indianapolis, IN10-2013
Skills
- Attention to detail
- Graphic Design
- Branding
- Visual asset management
- Project management
- Social Media Management
- Creative problem solving
- Data Entry
- Leadership
- Design mentorship
- Project scheduling
- Client interaction
- Graphic design software
- Retail sales
- Microsoft Word
- Typography
- Adobe Creative Suite
- Digital printing
- Supervising experience
- Customer Service Skills
- Product photography
- Microsoft Office
- Budget management
- Schedule management
- Order fulfillment
- Pricing
- Point of Sale (POS) systems
- Adobe Photoshop
- Optical experience
- Asset distribution
- Capture one
- Microsoft Excel
- Adobe Illustrator
- Communication
- Adobe Acrobat
- Organizational Skills
- Typing
- Adobe Lightroom
- Time management
- Billing
- Business operations
- Adobe InDesign
- Sales
- Filing
- Logo design
- Creativity
- Production
- Inventory
- IT
- Color management
- Purchase order management
- Photo editing
- Color theory
- Customer service
- Concept development
- Photoshop
- Microsoft Outlook
- CorelDRAW
- Layout design
- Custom framing
- Photography
- Document organization
- Team building
- Order processing
- Employee training
- Visual merchandising
- Design review
- Effective communication
- Workflow optimization
- Customer relationship
- Problem solving
- Adaptability to change
- Client satisfaction
- Inventory maintenance
- Product recommendation
- Sales support
- Sales process
- Relationship building
- Upselling strategies
- Sales expertise
- Team collaboration
- Customer care
- Client engagement
- Customer relations
- Market research
- Portfolio presentation
- Relationship building
- Product knowledge
- Baking techniques
Certification
Driver's License, 03/01/23, 02/01/30
Additional Information
Authorized to work in the US for any employer, Employee of the month at multiple companies
Timeline
Graphic Designer
Randy's awards and promotions
01.2023 - Current
Sales Specialist
Red Wing Shoe Company
01.2021 - 01.2023
Front Desk Receptionist
Norman and Miller Eyecare
08.2019 - 01.2020
Bakery Associate
GiGi's Cupcakes
01.2018 - 08.2019
Floor Manager
EYEGLASS WORLD
10.2017 - 01.2021
PHOTOGRAPHER AND PHOTO EDITOR
VOXX INTERNATIONAL RCA
04.2015 - 01.2018
Photography Internship
CURRENT PUBLISHING
01.2013 - 06.2013
Photo Specialist
WALGREENS
04.2012 - 12.2015
Custom Framing Specialist
Micheals Arts and Crafts
08.2010 - 04.2012
Parts Specialist
CLIFFORDS
01.2009 - 01.2013
Digital Photography -
Art Institute of Indianapolis