Heather Dickerson
Rushville
Summary
Detail-oriented Certified Medical Assistant with expertise in vital sign monitoring, patient education, and specimen collection. Committed to enhancing patient care and clinic workflow efficiency.
Overview
22
22
years of professional experience
Work History
Certified Medical Assistant/ Call Center Specialis
Decatur County Memorial Hospital
Greensburg
04.2024 - Current
- Assisted physicians during patient examinations and procedures.
- Prepared and maintained medical instruments and equipment for use.
- Collected and processed patient specimens for laboratory testing.
- Recorded patient medical histories and vital signs accurately.
- Educated patients on treatment plans and medication instructions.
- Scheduled patient appointments and managed clinic workflow efficiently.
- Maintained confidentiality of patient information in compliance with regulations.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained urine samples from patients for drug testing and pregnancy evaluations.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Managed incoming calls, directing them to appropriate departments.
Certified Nursing Assistant
Arbor Grove Village
Greensburg
01.2020 - 04.2024
Certified Nursing Assistant
Arbor Grove Village
Greensburg
01.2020 - 04.2024
- Supported residents in daily living activities and personal care to enhance overall well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident living areas and equipment.
- Documented care provided in resident charts accurately and timely.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Coordinated meal delivery and assisted with feeding to ensure proper nutrition.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated daily living activities, personal hygiene, feeding, and ambulation to promote resident independence and comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Patient Care Technician
Major Health Partners
Shelbyville
10.2017 - 01.2020
- Monitored vital signs and reported changes to healthcare team.
- Ensured cleanliness and organization of patient care areas, contributing to a safe and welcoming environment.
- Accurately documented patient information in electronic health records to support continuity of care.
- Supported patients with mobility and personal hygiene needs.
- Communicated effectively with patients and family members regarding care plans.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Facilitated patient admissions, discharges, and transfers to streamline patient flow and enhance care delivery.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Certified Nursing Assistant/ QMA
Flatrock River Lodge
Rushville
08.2004 - 10.2017
- Supported residents with daily living activities and personal care to enhance comfort and dignity.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Delivered emotional support and companionship to residents, fostering a sense of belonging and well-being.
- Reacted swiftly to emergency situations involving sudden illness or injury, ensuring timely care and safety.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained cleanliness and safety of resident living areas and equipment.
- Served meals to patients in their rooms and assisted with feeding.
- Distributed drinking water and nourishment to residents.
- Documented care provided in resident charts accurately and timely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Associate of Applied Science - Medical Assistant
Ivy Tech Community College
Muncie, IN05-2023
Skills
- Vital sign monitoring
- Medical terminology
- Specimen collection
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Healthcare procedures
- Workflow organization
- Patient education
- HIPAA protocols
- Medication administration
- Multitasking and organization
- Patient documentation
- Patient scheduling
- Specimens collection and processing
- HIPAA compliance
- Telephone etiquette
- Sample collection procedures
- Phlebotomy techniques
- Basic life support
- Injection administration
- Blood pressure measurement
- Medical terminologies
- Electrocardiography (EKG)
- Compassionate caregiver
Timeline
Certified Medical Assistant/ Call Center Specialis
Decatur County Memorial Hospital
04.2024 - Current
Certified Nursing Assistant
Arbor Grove Village
01.2020 - 04.2024
Certified Nursing Assistant
Arbor Grove Village
01.2020 - 04.2024
Patient Care Technician
Major Health Partners
10.2017 - 01.2020
Certified Nursing Assistant/ QMA
Flatrock River Lodge
08.2004 - 10.2017
Associate of Applied Science - Medical Assistant
Ivy Tech Community College