Summary
Work History
Education
Skills
Languages
Timeline
Generic

Heather Espinoza-Arias

Indianapolis

Summary

Accomplished Operations Manager with a proven track record at TownePlace Suites by Marriott, enhancing operational efficiency and employee performance. Expert in staff development and inventory management, I excel in fostering team motivation and implementing quality control measures. Achieved a significant increase in guest satisfaction through strategic leadership and a customer service focus.

Work History

Shift Lead

Caito Foods
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Cleaning Specialist

Circle City Services
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Assisted management in developing new strategies for improved efficiency in overall operations.

Shift Leader

Speedway LLC
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

General Manager

Holiday Inn Express
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Operations Manager

TownePlace Suites by Marriott
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Housekeeping Supervisor

Holiday Inn Express
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Education

Highschool Diploma -

Lawrence North Highschool
Indianapolis, IN

Cosmetology License - Cosmetology

Honors Beauty Collage
Fishers, IN

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Performance improvement
  • Staff motivation
  • Operations monitoring
  • Staff development
  • Operations management
  • Quality control
  • Inventory management
  • Staff onboarding
  • Daily reporting
  • Production leadership
  • Decision-making capacity
  • Shift leadership
  • Scheduling expertise
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team supervision
  • Strong verbal and written communication
  • Staff training and development

Languages

Spanish
Professional Working

Timeline

Shift Lead

Caito Foods

Cleaning Specialist

Circle City Services

Shift Leader

Speedway LLC

General Manager

Holiday Inn Express

Operations Manager

TownePlace Suites by Marriott

Housekeeping Supervisor

Holiday Inn Express

Highschool Diploma -

Lawrence North Highschool

Cosmetology License - Cosmetology

Honors Beauty Collage

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Heather Espinoza-Arias