Heather L. Fleener
Franklin
Summary
Certified Pharmacy Technician (CPhT) with nearly 20 years of experience in retail and hospital pharmacy, including leadership, technician training, and student instruction. Experienced in developing new employees, communicating complex pharmacy concepts, and fostering a positive learning environment. Passionate about mentoring future pharmacy professionals through hands-on instruction, patient advocacy, and real-world experience.
Overview
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Pharmacy Technician (CPhT)
FRANCISCAN OUTPATIENT PHARMACY
Indianapolis
12.2024 - Current
- Coordinate Meds-to-Beds program, ensuring timely and accurate delivery of discharge medications to patient rooms.
- Process prescriptions, insurance adjudication, and prior authorizations using Epic EMR system.
- Collaborate with physicians, nurses, case management, and pharmacy team to ensure continuity of care.
- Provide one-on-one mentorship to college pharmacy students during clinical rotations, teaching the Meds-to-Beds workflow, coaching effective patient communication techniques, and fostering confidence in delivering patient-centered care.
- Reviewed patient charts for accuracy, identified medication adherence gaps, and supported patients in achieving optimal health outcomes.
- Performed compounding of medications in a sterile environment, mail order processing, data entry, and prescription fulfillment.
- Maintain strict HIPAA compliance in a fast-paced, multitasking environment.
Substitute Teacher
Job Corps Atterbury
Edinburgh
05.2024 - 12.2024
- Developed and implemented daily lesson plans tailored to diverse learning styles.
- Developed and implemented daily lesson plans to accommodate diverse learning styles and enhance student engagement.
- Managed classroom behavior and established clear expectations to create a positive and engaging learning environment.
- Collaborated with teachers and staff to support student success.
- Collaborated with teachers and staff to create strategies that support student success.
- Demonstrated flexibility by teaching a variety of subjects and grade levels.
Lead Pharmacy Technician (CPhT)
CVS PHARMACY
Trafalgar
08.2008 - 04.2024
- Worked 17 years with CVS Pharmacy, advancing to Lead Pharmacy Technician.
- Trained pharmacy technicians in onboarding, mentoring, and development as one of three district trainers.
- Developed training plans and delivered hands-on instruction in prescription processing, workflow, customer service, and pharmacy procedures to enhance technician competency.
- Evaluated technician performance and coached individuals to foster professional growth and build confidence.
- Supervised technician workflow, scheduled staff, and ensured adherence to company metrics for operational effectiveness.
- Assisted pharmacists with prescription problem-solving, dosage calculations, and medication-related questions.
- Maintained strict HIPAA compliance and high standards of accuracy, safety, and customer service.
Education
High School Diploma -
Indian Creek High School
Trafalgar, IN 08.2002 - 05.2003
Skills
- Prescription Processing
- Claims Processing
- Epic EMR
- Medication Safety
- Pharmacy Law & HIPAA Compliance
- Patient Education & Advocacy
- Pharmacy Technician Instruction
- Adult & Student Education
- Classroom Management
- Curriculum Support
- Team Development
- Organization & Time Management
- Leadership & Mentoring
- Communication and Public Speaking
- Conflict Resolution
Certification
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 30023079
- Indiana Board of Pharmacy, 67014559A
- Applied Suicide Intervention Skills Training (ASIST) Certificate, 09/25
Teaching And Leadership Highlights
- Nearly 20 years of pharmacy experience
- One of three district pharmacy trainers
- Led onboarding and development of technicians in academic & CTE classrooms
- Dedicated to inspiring students, supporting healthcare teams, and making a difference in the lives of patients and the next generation of pharmacy professionals.
- Experienced public speaker & mentor
Timeline
Pharmacy Technician (CPhT)
FRANCISCAN OUTPATIENT PHARMACY
12.2024 - Current
Substitute Teacher
Job Corps Atterbury
05.2024 - 12.2024
Lead Pharmacy Technician (CPhT)
CVS PHARMACY
08.2008 - 04.2024
High School Diploma -
Indian Creek High School
08.2002 - 05.2003