Heather Frazier
Terre Haute
Summary
Results-driven Patient Access Manager with expertise in team management and process improvement. Proven track record in streamlining patient registration and enhancing service delivery to improve patient satisfaction. Prepared to drive operational efficiency and enhance patient experiences. Demonstrates strong leadership in team collaboration and adapting to evolving needs. Adept at managing patient admissions, insurance verification, and billing processes. Known for effective communication, problem-solving abilities, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Patient Access Manager
Parallon Enterprises
Terre Haute, IN
08.2023 - Current
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Implemented training programs for staff on insurance verification protocols to ensure proper processing of claims.
- Coordinated cross-departmental collaboration to resolve patient access issues swiftly and effectively.
- Completed staff scheduling.
- Ensured the department met daily/weekly/monthly KPI's and required metrics. Investigated what was not working to develop new strategies when needed.
- Trained and mentored new employees.
- Facilitated regular team meetings to discuss best practices and address challenges in patient access operations.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
Patient Access Representative
Parallon Enterprises
Terre Haute, IN
12.2021 - 08.2023
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, enhancing patient access to necessary medical services.
- Managed scheduled and walk in appointments efficiently, reducing wait times for patients and improving overall satisfaction.
- Resolved patient inquiries and concerns promptly, contributing to positive patient experiences and retention rates.
Patient Access Representative
R1 Rcm
Brazil, IN
02.2012 - 12.2021
- Collaborated with clinical staff to streamline admissions processes, ensuring timely care delivery for patients.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new team members on best practices in patient access procedures, fostering a knowledgeable workforce.
- Implemented improvements in workflow efficiency, resulting in smoother operations within the patient access department.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- Admissions processes
- Inpatient registration
- Strong leadership
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Patient Access Manager
Parallon Enterprises
08.2023 - Current
Patient Access Representative
Parallon Enterprises
12.2021 - 08.2023
Patient Access Representative
R1 Rcm
02.2012 - 12.2021
Associate of Arts - Healthcare Administration
University of Phoenix