Heather Hargraves
Indianapolis
Summary
Results-driven with experience in team supervision and quality control. Adept at identifying areas for improvement and driving successful outcomes through effective task delegation and employee development.
Overview
11
11
years of professional experience
Work History
Team Lead
Honda Manufacturing of Indiana
Greensburg, IN
07.2022 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Assembly Frame Associate
Honda Manufacturing of Indiana
Greensburg, IN
09.2019 - Current
Quality Gate
Honda Manufacturing of Indiana
Greensburg, IN
03.2020 - 02.2022
- Worked effectively in fast-paced environments.
- confirmed parts were set correctly and installed properly
Waitress
Midtown Dinner
New Point, IN
01.2016 - 02.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Trained new staff on menu knowledge and efficient service techniques.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Weld Associate
Kelly Services
Greensburg, IN
05.2016 - 09.2019
Education
High School Diploma -
Rushville Consolidated High School
Rushville, INSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Influencing skills
- Complaint resolution
- Trend tracking
- Employee engagement
- Team motivation
- Work assignment delegation
- Mentoring
- Staff education and training
- Daily workflow improvement
- Quality control
- Schedule management
- Employee training
- Workflow management
- Problem-solving
Timeline
Team Lead
Honda Manufacturing of Indiana
07.2022 - Current
Quality Gate
Honda Manufacturing of Indiana
03.2020 - 02.2022
Assembly Frame Associate
Honda Manufacturing of Indiana
09.2019 - Current
Weld Associate
Kelly Services
05.2016 - 09.2019
Waitress
Midtown Dinner
01.2016 - 02.2022
High School Diploma -
Rushville Consolidated High School