Heather Matthews
Indianapolis,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant (AP/AR Clerk)
Consolidated Electrical Distributors
05.2022 - 08.2025
- Processed, paid, and managed Manufacturer invoices and debit memos
- Processed customer direct invoices
- Paid and managed expense vendor invoices
- Received and maintained inventory using a proprietary inventory control system
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Experience
Echo Engineering
09.2020 - 02.2022
- Ensure customer needs are understood and addressed across all departments, handling inquiries, requests, and complaints while coordinating solutions and fostering a positive client–company relationship.
- Process purchase orders accurately and maintain clear communication with customers from order placement through delivery.
- Maintain and update customer account information in Salesforce.
- Train new representatives on customer experience processes and audit order entries and service cases during training.
Administrative Secretary
Kenny’s Academy of Barbering
06.2018 - 09.2020
- Established and maintained professional business relationships and contacts between directors, vendors, staff, students, and clients.
- Inventoried and inspected office equipment and supplies, requisitioned new products, and scheduled maintenance for malfunctioning equipment.
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
Center Lead Consultant
FedEx Office
09.2016 - 08.2020
- Maintained expert knowledge of all FXO products and services, using sales strategies and available resources to advise customers and deliver optimal printing solutions aligned with company objectives.
- Coordinated, managed, and monitored the production floor, delegating and overseeing all production processes.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Sales Trainer
DialAmerica
10.2014 - 10.2016
- Coordinated and delivered new-hire and ongoing training for sales agents on software, policies, procedures, and sales strategies.
- Met performance goals related to retention, efficiency, production, hours, budgeting, and agent development.
- Consulted with clients and project leaders to create sales strategies and training modules.
- Provided leadership training and development for new managers.
Education
Vocational Certificate - Massage Therapy
Heritage Institute
Fort Myers, FL05-2005
Skills
- Invoice processing and expense tracking
- Data entry and management
- Client relationship management
- Resource allocation and procurement
- Independent task management
- Advanced MS Office skills (Word, Excel, Outlook)
Timeline
Administrative Assistant (AP/AR Clerk)
Consolidated Electrical Distributors
05.2022 - 08.2025
Customer Experience
Echo Engineering
09.2020 - 02.2022
Administrative Secretary
Kenny’s Academy of Barbering
06.2018 - 09.2020
Center Lead Consultant
FedEx Office
09.2016 - 08.2020
Sales Trainer
DialAmerica
10.2014 - 10.2016
Vocational Certificate - Massage Therapy
Heritage Institute