HEATHER M KOELLER
MICHIGAN CITY
Summary
I am educated in Medical assistant through a thorough professional program. Dedicated and recently graduated with an associates degree and hands on training in patient intake, vital signs, and basic lab procedures and EHR. Eager to leverage strong organizational skills and a compassionate approach to support the healthcare team.
Overview
20
20
years of professional experience
Work History
House Cleaner
Self Employed Services
Michigan City, IN
08.2020 - Current
- Managed thorough cleaning schedules to ensure consistency and quality in service delivery.
- Utilized eco-friendly cleaning products to promote sustainable practices within client homes.
- Trained new staff on effective cleaning techniques and best practices for efficiency.
- Developed customized cleaning plans based on individual client needs and preferences.
Key holder
Dollar General Store
Michigan City, IN
12.2019 - 08.2020
- I run the cash register...put up merchandise from totes received, handle customer inquiries, Answer the phone...handle returns and exchanges and cancellations. Straightens the store shelves to look presentable!
- West U.S highway 20, Michigan City, IN
Manager
Charlie's Liquor Store
Michigan City, IN
07.2015 - 05.2019
- Open and manage store as sole employee during shift.
- Greet customers, operate cash register, accurately handle money, and process payments/lottery transactions.
- Count inventory and place orders.
- Meet with distributors and remit payments.
- Stock products and maintain orderly shelves.
- Set up and take down sales/marketing materials.
Self-Employed
In-Home Personal Health Care
Michigan City, IN
02.2011 - 06.2017
- Provide care for clients, assisting with activities of daily living, mobility, transfers, grooming, dressing, wound care, and other needs.
- Cook, clean, run errands, pay bills, and provide support for elderly and disabled clients.
Photo Technician
Walgreens
Michigan City, IN
11.2007 - 01.2011
- Provided customer service in photo lab, took photo orders, and developed film.
- Adjusted crop and tint using computerized interface to meet customer specifications.
- Unloaded stock from trucks.
Certified Nurse Aide (CNA)
The Arbors
Michigan City, IN
01.2006 - 11.2007
- Provided assistance with nursing and personal care for residents in Alzheimer's/Memory Care unit, including bathing, grooming, hygiene, toileting, and other needs.
- Documented medical data and care provided in electronic medical database.
- Helped residents to achieve best possible quality of life.
- Maintained safety and security of residents, acting with empathy and compassion.
Education
2 Years Medical Assisting Associate Degree - Associates of Applied Sciences
Ivy Tech Community College
Michigan city, IN05-2026
1 Year of College or a Technical or Vocational School - General High School Curriculum
Stratford Career Institute
Scranton, PA10-2005
Skills
Vitals Assessment: taking blood pressure, pulse, temperature, weight/height and respiration
patient preparation: escorting patients, reviewing medical history, and documenting chief complaint
Medical terminology: understanding anatomy, charting and coding abbreviations
Infection control: sterilization techniques, sanitizing exam rooms, and following OSHA/HIPPA protocols
Specimen collection: Assisting with blood draws and processing lab samples
EHR navigating and patient scheduling systems
Greeting patients, verifying insurance, and handling phone calls
Empathy and compassion: able to comfort nervous orr ill patients Multitasking: balancing front desk duties and back office patient care
Teamwork: work seamlessly with Doctors, Nurses, and other clinic staff
Time management: Meeting deadlines and keeping the daily schedule on track
Timeline
House Cleaner
Self Employed Services
08.2020 - Current
Key holder
Dollar General Store
12.2019 - 08.2020
Manager
Charlie's Liquor Store
07.2015 - 05.2019
Self-Employed
In-Home Personal Health Care
02.2011 - 06.2017
Photo Technician
Walgreens
11.2007 - 01.2011
Certified Nurse Aide (CNA)
The Arbors
01.2006 - 11.2007
1 Year of College or a Technical or Vocational School - General High School Curriculum
Stratford Career Institute
2 Years Medical Assisting Associate Degree - Associates of Applied Sciences
Ivy Tech Community College