Heather Nusz
Gary
Summary
Proven restaurant general manager driving sales growth through strategic planning and operational excellence. Expertise in staff training, customer complaint resolution, and food safety compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Tacobell
Hobart
10.2024 - Current
- Analyzed sales figures and trends to create targeted sales strategies, driving revenue growth.
- Managed daily operations to ensure smooth restaurant function.
- Trained and supervised staff, enhancing service standards and customer satisfaction.
- Developed work schedules to optimize staff coverage during peak hours.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Resolved customer complaints, improving overall guest experience and retention.
- Implemented food safety protocols and ensured compliance with health regulations.
- Conducted regular inspections to maintain cleanliness and organization standards.
Training General Manager
Hawaiian Time
Springfield
11.2021 - 01.2022
- Managed day-to-day operations of the Training Department including personnel management and budgeting tasks.
- Supervised team of trainers and instructors, providing guidance on training topics and techniques.
- Scheduled training programs and workshops organization-wide to ensure consistent training delivery.
- Collaborated with managers to identify skill gaps and implement targeted training solutions.
- Created training materials to enhance employee onboarding and skills development.
- Designed training schedules for new and existing employees.
- Collaborated with internal teams to produce and maintain knowledge base content.
Restaurant General Manager
tacobell
Springfield
04.2016 - 09.2021
- Managed daily operations, enhancing overall restaurant efficiency.
- Trained and supervised staff, fostering a culture of high service standards.
- Developed work schedules to optimize staff coverage during peak hours.
- Coordinated inventory management and ordering processes, ensuring optimal supply levels.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Maintained accurate inventories of food, supplies and equipment.
Skills
- Food safety compliance
- Inventory management
- Sales strategy
- Sales forecasting
- Operational efficiency
- Customer complaint resolution
- Team leadership
- Staff training
Certification
serve safe
Timeline
Restaurant General Manager
Tacobell
10.2024 - Current
Training General Manager
Hawaiian Time
11.2021 - 01.2022
Restaurant General Manager
tacobell
04.2016 - 09.2021