Heather Peerman

I have worked in different locations during my time with Deaconess including medical telemetry unit, telemetry stepdown unit, cardiac ICU and the cardiology office as both a phone nurse, office nurse and team lead.

• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Managed care from admission to discharge.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.