Heather Pitcher
Greenwood,IN
Summary
Experienced healthcare professional dedicated to delivering high-quality patient care and fostering a collaborative team environment. Skilled in managing patient care and working alongside multidisciplinary teams to achieve optimal outcomes. Known for reliability and adaptability, consistently meeting the dynamic needs of the healthcare industry. Possesses expertise in patient education and clinical procedures, ensuring comprehensive and compassionate care for all patients.
Overview
17
17
years of professional experience
Work History
Registered Nurse
IU Health- Methodist
09.2018 - Current
- Level 1 Trauma Center
- Developed expertise in three critical areas: Medical-Surgical, Emergency Department, and PACU.
- Ensured RN license compliance, designated as number 28246294A, current until 10/31/2025..
- Ensured resources are aligned to allow a smooth discharge from an inpatient setting for the patient and family. Calling report to facilities, setting up transport, relaying pertinent information to approved family members.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Responded promptly and professionally to patient questions and concerns.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Streamlined patient assessment processes, identifying urgent needs and prioritizing interventions accordingly.
- Collaborated with multi-disciplinary teams to identify, analyze, and resolve complex issues impacting patient outcomes.
Production Technician
Eli Lilly and Company
02.2014 - 01.2017
- Company Overview: Pharmaceutical Company
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Promptly documented and reported all defective equipment and hazardous conditions.
Sales and Leasing Specialist
Tom O’Brien Chrysler Jeep Dodge Ram
10.2011 - 02.2014
- Company Overview: Chrysler Jeep Dodge Ram Dealership
- Provided excellent customer service, addressing concerns promptly and ensuring customer satisfaction throughout the buying process.
- Established rapport with prospective clients by actively listening to their preferences and offering tailored solutions that met their specific requirements.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Certified Nursing Assistant
The Hearth at Stones Crossing
09.2007 - 10.2011
- Company Overview: Assisted Living Facility- Long Term Care Facility
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
Associate Degree In Nursing - ASN
Ivy Tech Community College
Indianapolis, IN07.2018
High School Diploma -
Indian Creek High School
Trafalgar, IN01.2008
Skills
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Discharge Planning
- Problem Solving
- Strong Clinical Judgment
- Compassion and Empathy
- Time Management
- Patient Education
- Patient and Family Advocacy
- Organization and Multitasking
- Care Planning
- Patient Management
- Effective Communication Skills
Timeline
Registered Nurse
IU Health- Methodist
09.2018 - Current
Production Technician
Eli Lilly and Company
02.2014 - 01.2017
Sales and Leasing Specialist
Tom O’Brien Chrysler Jeep Dodge Ram
10.2011 - 02.2014
Certified Nursing Assistant
The Hearth at Stones Crossing
09.2007 - 10.2011
Associate Degree In Nursing - ASN
Ivy Tech Community College
High School Diploma -
Indian Creek High School
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