Heather Risden
Sheridan
Summary
Detail-oriented custodian with expertise in sanitation techniques and cleaning. Proven ability to maintain cleanliness and enhance safety in school environments through efficient teamwork and proactive problem-solving.
Overview
13
13
years of professional experience
Work History
School Custodian
Sheridan Community Schools
Sheridan, IN
04.2025 - 06.2026
- Maintained cleanliness and sanitation of school facilities to ensure a safe learning environment.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
- Performed routine inspections of buildings to identify maintenance needs and report issues.
- Assisted in setting up classrooms for events, ensuring all materials were organized and accessible.
- Collaborated with staff to develop efficient cleaning schedules that minimized disruption during school hours.
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
Pharmacy Technician
Walgreens
Westfield, IN
09.2021 - 03.2025
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists with medication dispensing and inventory management tasks.
- Maintained compliance with pharmacy regulations and safety protocols consistently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained and mentored new technicians on operational procedures and best practices.
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Conducted medication inventory audits to minimize discrepancies and optimize stock levels.
- Collaborated with healthcare professionals to ensure safe and effective patient medication therapy management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assistant Store Manager
Wendys Fast Food
Indianapolis, IN
12.2013 - 06.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Developed schedules that optimized staff coverage during peak hours, enhancing efficiency.
- Led team meetings focused on performance improvement and goal alignment.
- Enhanced customer satisfaction through streamlined service processes and effective problem resolution.
- Collaborated with upper management on promotional initiatives to boost store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Science Hill High School
Johnson City, TNSkills
- Punctuality
- Basic repairs
- Cleaning expertise
- Sanitation techniques
Timeline
School Custodian
Sheridan Community Schools
04.2025 - 06.2026
Pharmacy Technician
Walgreens
09.2021 - 03.2025
Assistant Store Manager
Wendys Fast Food
12.2013 - 06.2021
High School Diploma -
Science Hill High School