Heather Stockrahm
Linton
Summary
Dynamic case manager with a proven track record at Greene County Courthouse, excelling in problem-solving and relationship building. Demonstrated expertise in HIPAA compliance and case management, enhancing client satisfaction and team collaboration. Achieved significant improvements in case documentation accuracy and efficiency, showcasing a commitment to excellence and client wellbeing.
Overview
13
13
years of professional experience
Work History
Case Manager
Greene County Courthouse
05.2016 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Eligibility Assistant
ACS Services
08.2011 - 05.2016
- Conducted comprehensive interviews with applicants to gather pertinent information for determining program eligibility.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Assisted clients with completion of applications and paperwork.
- Resolved discrepancies with client applications to verify eligibility.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Conducted in-depth interviews with applicants to gather necessary information, leading to thorough and accurate assessments.
- Provided personalized assistance to applicants, guiding them through application process and improving overall experience.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Surgical Technology
Ivy Tech Community College
Terre Haute, IN05-2006
High School Diploma -
Linton High School
Linton, IN05-1995
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Positive attitude
- Relationship building
- Multitasking and organization
- HIPAA compliance
- Teamwork and collaboration
Timeline
Case Manager
Greene County Courthouse
05.2016 - 12.2024
Eligibility Assistant
ACS Services
08.2011 - 05.2016
Associate of Science - Surgical Technology
Ivy Tech Community College
High School Diploma -
Linton High School
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