Heather Winter
Indianapolis
Summary
Detail-oriented registered veterinary technician with over 16 years of experience, specializing in team leadership and practice management. Renowned for compassion, diligence, and unwavering dedication to delivering exceptional animal care and client service. Committed to advancing veterinary practices through continuous professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Veterinary Technician Team Manager
Freeland Animal Hospital
07.2022 - Current
- Manage a team of 8 technicians and assistants, and collaborate with hospital administrator, veterinarians, and customer service representatives
- Mentor team members and train new employees with patience and a dedication to team growth
- Demonstrate a passion for growth and learning, including facilitating opportunities for education and RACE-approved continuing education
- Manage hospital inventory including ordering and receiving, price updates, onboarding new products, interfacing with drug company representatives, and managing COGS to stay within budget every month
- Oversee daily operations and identify issues, analyze information, and provide solutions
- Collaborate with hospital administration to develop and implement new standard operating procedures to manage operations
- Provide exceptional care to patients with attention to their needs and using safe and careful handling techniques
- Provide outstanding client communication and education
- Work both independently and collaboratively in a team environment
Veterinary Practice Manager
Fall Creek Veterinary Medical Center
12.2018 - 06.2022
- Supervise a team of 12 to 15 technicians and assistants
- Recruit and train team members, provide direct supervision, ongoing staff development, and continuing education to employees
- Collaborate with business manager, business owner, and associate veterinarians to maintain daily operations
- Manage hospital inventory, order pharmaceuticals and supplies, and monitor inventory levels
- Develop policies and procedures for effective team management and pharmacy management
- Liaise with veterinarians and team members to develop comprehensive patient care plans and provide high quality patient care
- Conduct routine facility inspections, identify areas needing improvement and eliminate hazards posed to staff and patients for continued compliance with AAHA and OSHA regulations
Externship (250 Hours)
IndyVet Emergency & Specialty Hospital
07.2018 - 08.2018
- Triage incoming patients to determine treatment needs and urgency of care
- Greet pet owners and explain available services, outline costs, and determine special needs of animals under care
- Record symptoms and document medical observations
- Administer medications to animals in treatment and document changes in condition
- Position and restrain for digital radiography
- Perform in-house laboratory testing using IDEXX equipment
- Provide care for animals before surgeries, administer anesthesia, and monitor patient vitals during anesthesia
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave
- Restrain animals calmly and safely
- Clean and disinfect exam areas, surgical equipment, and kennels to prevent diseases and control odors
Veterinary Assistant
Veterinary Services
02.2015 - 04.2018
- Restrain animals for examination and treatment
- Record symptoms and document medical observations
- Keep detailed records of animal treatments and medications
- Provide customer support to clients, answer questions and address concerns
- Collect and prepare specimens and samples for outside laboratory analysis
- Position animals for diagnostic imaging such as x-rays
- Provide care for animals before and after surgeries
- Educate clients on post-surgical care and nutrition
- Assist with euthanasia procedures humanely and compassionately
- Clean and disinfect operating rooms and surgical preparation areas, sterilized surgical equipment, and prepare and sterilize surgical packs and drapes using autoclave
- Clean and disinfect exam areas and kennels to prevent diseases and control odors
Veterinary Assistant and Kennel Technician
Geist Station Animal Hospital
09.2009 - 01.2015
- Assist in examination and treatment of animals
- Assist veterinarians during medical, surgical, and diagnostic procedures
- Administer injections, oral medications, and topically applied medications prescribed by veterinarian
- Position animals for diagnostic imaging and developed film radiographs in dark room using dip-tank method
- Administer medications to animals in treatment and document changes in condition
- Assist veterinarians with euthanasia of animals
- Provide customer support to clients, answer questions and address concerns
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave
- Maintain clean and safe animal living areas
- Follow safety protocols for handling animals
- Prepare and administer diets and feedings according to instructions
- Observe animals for signs of distress or illness
Education
Associate of Applied Science - Veterinary Technology
Vet Tech Institute At International Business College
Fort Wayne, Indiana08.2018
Skills
- Anesthesia administration, injectable and inhalant
- In-house laboratory testing and reference laboratory specimen preparation
- Administration of vaccinations, medications, and treatments
- Radiology, positioning and development
- Dental radiography and prophylaxis
- Venipuncture and intravenous catheter placement
- Wound care management
- Post operative care
- Patient monitoring
- Client education
- Medical record-keeping
- Safe and calm animal restraint
- Excellent client communication
- Inventory management
- OSHA/AAHA site preparation
Certification
- Registered Veterinary Technician, Indiana
Timeline
Veterinary Technician Team Manager
Freeland Animal Hospital
07.2022 - Current
Veterinary Practice Manager
Fall Creek Veterinary Medical Center
12.2018 - 06.2022
Externship (250 Hours)
IndyVet Emergency & Specialty Hospital
07.2018 - 08.2018
Veterinary Assistant
Veterinary Services
02.2015 - 04.2018
Veterinary Assistant and Kennel Technician
Geist Station Animal Hospital
09.2009 - 01.2015
Associate of Applied Science - Veterinary Technology
Vet Tech Institute At International Business College
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