Heavan Hedrick
Muncie
Summary
Motivated, personable, and dependable professional with a strong work ethic, constantly striving for excellence. Seeking a career in a dynamic and expanding company that can leverage my diverse range of skills and abilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DISPATCHER
TIPTON COUNTY COMMUNICATIONS
01.2023 - Current
- Answer and dispatch emergency and non-emergency calls
- Ability to run a multi-line emergency dispatch system
- Strong understanding of the local geography and streets
- Knowledge of first aid and CPR
- Understanding of police and fire emergency codes
- Typing speed of 35 words per minute or more
- Ability to multitask
PRIOR AUTHORIZATION CASE MANAGER
GUIDED CARE
01.2024 - 01.2025
- Obtain prior authorization for skilled nursing patients
- Communicate with SNF’s to obtain information based on patients needs
- Time management
- Ability to understand and review clinical information
- Obtain insurance benefit verification
- Ability to communicate with insurance companies
- Appealing denied requests
- Processing expedited requests
- Ability to read and understand diagnoses and codes
ADMINISTRATIVE COORDINATOR
NUTRIEN AG SOLUTIONS
01.2022 - 01.2023
- Regulate general office work along with incoming trucks loading and unloading product
- Perform general office work
- Make copies of inventory receivers, load sheets, and scale tickets
- Prepare for incoming inventory
- Typing speed of 35 words per minute or more
- Answer the phone in a polite and courteous manor
- Performed other duties as assigned
REVENUE CYCLE
COMMUNITY HOSPITAL
01.2021 - 12.2022
- Began as a Patient Access Representative performing registration, phlebotomy and 12 lead ECGs in an ambulatory setting
- Now an Insurance Verification Specialist working remotely
- Face to face and remote customer service experience
- Collaborate with insurance case managers to ensure prior authorization of medical procedures
- Run insurance verification
- Venipuncture
- Registration in EPIC EMR
- Insurance Eligibility
- Prior Authorizations
- Operate multiple phone lines (incoming/ outbound)
- Aid in process improvement
- Maintain Confidentiality
Education
Core 40 Diploma -
MADISON GRANT HIGH SCHOOL
Fairmount, IN12.2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Schedule management
- Record keeping
- ICD-10 proficiency
- HIPAA regulations
- File organization
- Microsoft Excel
- Appointment scheduling
- Epic software proficiency
Certification
- BLS Certified, 2025
- Emergency Medical Dispatch, 2025
- NCIC, 2025
- IDACS, 2025
Timeline
PRIOR AUTHORIZATION CASE MANAGER
GUIDED CARE
01.2024 - 01.2025
DISPATCHER
TIPTON COUNTY COMMUNICATIONS
01.2023 - Current
ADMINISTRATIVE COORDINATOR
NUTRIEN AG SOLUTIONS
01.2022 - 01.2023
REVENUE CYCLE
COMMUNITY HOSPITAL
01.2021 - 12.2022
Core 40 Diploma -
MADISON GRANT HIGH SCHOOL
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