Heavenly Green
Indianapolis
Summary
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lab Technician
Pinnacle Oil Holdings LLC
Indianapolis
10.2023 - Current
- Prepared samples for laboratory testing using specialized equipment.
- Maintained laboratory inventory and ordered supplies as needed.
- Trained new staff on laboratory procedures and safety guidelines.
- Assisted in maintaining compliance with regulatory standards and quality control measures.
- Implemented improvements in lab processes to enhance efficiency and accuracy.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared lab for daily operations by stocking materials and equipment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted performance testing to ensure system reliability and stability.
- Automated regression tests using industry-standard testing tools.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
Lab Technician
Versiti
Indianapolis
09.2021 - 05.2023
- Conducted routine blood tests and analyses following safety protocols.
- Prepared samples for laboratory testing using specialized equipment.
- Maintained laboratory inventory and ordered supplies as needed.
- Documented test results accurately in electronic health records system.
- Collaborated with healthcare professionals to ensure proper sample handling.
- Trained new staff on laboratory procedures and safety guidelines.
- Assisted in maintaining compliance with regulatory standards and quality control measures.
PCA
Accredo Specialty Pharmacy
Indianapolis
10.2020 - 08.2022
- Ordering patients medicines
- Assisted patients with medication management and adherence to prescribed therapies.
- Coordinated prescription refills and ensured timely deliveries for patient convenience.
- Communicated with healthcare providers to clarify prescriptions and resolve issues.
- Educated patients on medication usage, side effects, and storage requirements.
- Documented patient interactions and updated records in electronic health systems.
- Collaborated with pharmacy team to maintain inventory and manage stock levels.
ERS Dispatcher
GEICO
Indianapolis
06.2018 - 07.2022
- Setting up tows
- Coordinated emergency response efforts for insurance claims and roadside assistance.
- Managed communication between clients and service providers to ensure timely support.
- Prioritized urgent calls to allocate resources effectively during peak hours.
- Provided clear instructions to drivers for optimal routing and efficiency.
- Maintained accurate records of all dispatched services for compliance purposes.
- Assisted in training new dispatchers on systems and procedures for quality service delivery.
Sells Representative
RCI
Carmel
05.2017 - 06.2019
- Call representative
- Managed customer inquiries and provided product information effectively.
- Collaborated with team members to streamline communication processes.
- Processed order requests and ensured accurate documentation.
- Assisted in training new representatives on company policies.
- Resolved customer complaints with empathy and professionalism.
- Utilized CRM software to track interactions and maintain records.
- Conducted follow-up calls to enhance customer satisfaction levels.
- Participated in team meetings to discuss service improvements and strategies.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate's degree - Information Technology
Ivy Tech Community College
Indianapolis, IN 03.2024 - 03.2026
High school or equivalent -
Crispus Attucks Medical Magnet
03.2016 - 05.2017
Skills
- Customer Service
- Cooking
- Upselling
- Caregiving
- Mentoring
- Classroom Management
- Teaching
- CPR
- Senior care
- Dispatching
- Home care
- Childcare
- Typing
- Special Education
- Laboratory techniques
- Quality control
- Customer service
- Data analysis
- Equipment maintenance
- Electronic health records
- Team collaboration
- Regulatory compliance
- Process improvement
- Sample logging
- Waste disposal protocols
- Troubleshooting instrumentation
- Supply management
- Data integrity verification
- Sample preparation and analysis
- Compiling information
- Laboratory safety procedures
- Quality control procedures
- Supply restocking
- Workflow coordination
- Sample preparation
- Data documentation
Certification
- First Aid Certification
- CPR Certification
Additional Information
Excellent communication skills. Able to work multiple computer systems at once, excellent typing skills, able to multitask. Well organized, great at helping people. I help others develop communication skills as well as computer and multitasking skills. Great at helping people build everyday skills.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Proficient, 09/01/20, Responding to customer situations with sensitivity
Timeline
Associate's degree - Information Technology
Ivy Tech Community College
03.2024 - 03.2026
Lab Technician
Pinnacle Oil Holdings LLC
10.2023 - Current
Lab Technician
Versiti
09.2021 - 05.2023
PCA
Accredo Specialty Pharmacy
10.2020 - 08.2022
ERS Dispatcher
GEICO
06.2018 - 07.2022
Sells Representative
RCI
05.2017 - 06.2019
High school or equivalent -
Crispus Attucks Medical Magnet
03.2016 - 05.2017