Heeba Shaik
Hyderabad
Summary
Adaptable and quality-focused manager with 9 years of experience in implementing and developing improvement processes through collaboration with cross-functional teams. Possesses first-rate computer, analysis, and research skills. Specializes in achieving set targets, generating new strategies, and maintaining accurate records. Results-driven professional excelling in identifying areas for improvement and implementing effective solutions to drive operational efficiency and enhance overall quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
QA Lead/Business Analyst
Accenture
06.2022 - Current
- User Story Analysis & Estimation: Ensured team understood user story requirements, conducted impact analysis, and provided accurate estimations.
- Standardized bug reporting methods for better communication between QA and development teams.
- Comprehensive Testing: Oversaw functional, regression, accessibility, performance, and automation testing, ensuring all were completed within SLA.
- Team Mentoring: Provided guidance and mentorship to team members, enhancing their skills and performance.
- Promoting Teamwork: Fostered a collaborative and positive work environment, building and maintaining a high-quality team.
- Risk Communication: Proactively identified and communicated risks, offering mitigation suggestions for both personal and team-related issues.
- Certifications & Development: Completed certifications in Pcloudy, Accessibility, Agile, Power Platform, Basic Gen AI, and Build Your Own App (BYOA) within Accenture, showcasing strong team management skills and productivity
- Multi-Team Management: Managed three teams simultaneously, ensuring timely delivery of all project deliverables.
- Agile Practices: Ensured adherence to Agile practices and Azure DevOps processes, including efficient production acceptance.
- Test Prioritization & Execution: Ensured team prioritized and completed functional, regression, accessibility, and performance testing within SLA.
- Risk Mitigation: Proactively communicated risks and provided actionable mitigation strategies. [Include specific instances if possible]
- Test Coverage & Defect Tracking: Achieved 100% test coverage, zero defect leakage, and tracked defect identification per sprint.
- Automation Integration: Ensured automation scripts were used in each release/sprint and reviewed execution summaries and reports.
- Automation Reporting: Reviewed automation execution reports, highlighted deviations, and provided timely sign-offs.
- As QA lead : Mentored junior team members, fostering growth and enhancing team performance.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
Senior Software Engineer
Accenture
12.2019 - 06.2022
- Champion of Accessibility Testing and passed the exam with 85 points out of 100 and got a flair
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- I am part of external team enagement activities in accenture internal project for the teams asCIO MyPassion, MyXperience, Social build capable team.
- Production Acceptance testing document review is done according to the new Accenture policies
- Took ownership of other resource module during their unavailable period and successfully delivered the module without affecting my assigned task
- Became a SME for the modules which I had delivered
- Learned about performance testing by using VSTS tool and implemented in my project and found the baseline issue and load issues with more than 90% failure
- I had make sure to get fix the performance issues before prod release
- Performance testing independently on Applicable tools like VSTS, HTTP Watch, Load Runner and done accessibility testing independently
- Active participation in sprints, walk throughs and demos
- Value Add Contributions -> Help and mentor junior team members to work smoothly and deliver quality work products
- Support peers by sharing functional or technical knowledge
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Software Engineer
Accenture
12.2018 - 12.2019
- Along with my assigned work I had worked on adhoc testing in team without affecting my assigned task
- Worked with server migration team and gave my extended support on weekends at odd hours
- I had worked in 3 different teams (ACP, TMS, Etravel) I had completed my work on time
- In TMS tested in automation activities like MedicalShift/Driver Status Updates/Facility Master page changes
- In ACP I had worked in night releases and supported my team to deliver the product
- Along with Ops related testing I had also worked in APT Testing in TMS
- Worked on Production adhoc CR's and prod issues in Etravel
- It was a Base for my career, learning about testing
- Worked along with seniors and learnt to support the team
- I had worked in adhoc bug fixing
- Learned about writing test scripts.
Associate Software Engineer
Accenture
12.2018 - 12.2019
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Gathered requirements and performed gap analysis through design workshops with users.
- Corrected, modified and upgraded software to improve performance.
- Worked as ASE i had learnt every new challenging task.
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- I had prepared the KT docs which is very useful to team and it got reduced the team effort for multiple KT sessions.
Education
Bachelor of Science - Mathematics And Computer Science
ST. Joseph's Degree College
Kurnool, Andhra Pradesh, India04.2014
High School Diploma -
Narayana Junior College
Kurnool, Andhra Pradesh, India03.2011
Class X(SSC) -
Little Birds High School
Kurnool, Andhra Pradesh, India04.2009
Skills
Technical Skills:
- Accessibility Testing
- Data Migration Testing
- Performance Testing (VSTS)
- Mobile Testing with Splunk Tool
- Cross-browser Testing
- Mobile App Testing
- API Load Testing (VSTS)
- Azure Portal APIM Testing
- Software Compatibility Testing
- Compatibility Testing
- Manual Testing
Testing Skills:
- Test Planning
- Integration Testing
- Regression Testing
- Manual Functional Testing
- Disaster Recovery Testing
- Test Case Design
- Test Data Management
- Test Plans and Test Methodologies
- Test Planning
- Scenarios and Use Cases
- Manual Test Case Preparation
- Defect Monitoring
- Bug Tracking and Resolution
- Defect Tracking and Reporting
- Web and Mobile Application QA
Methodologies & Tools:
- Agile Methodology
- Scrum Methodology
- Postman Tool
- Azure Bug Tracking Tool
- Agile Best Practices
- Quality Processes
- Document Management
- Testing Analytics
- Root Cause Analysis
- White Box Testing
- Black Box Testing
Soft Skills:
- Team Mentoring
- Collaborative Team Player
- Team Collaboration
- Workload Management
- Compliance Testing
- Client Requirements
Accomplishments
- Demonstrated Leadership: Led projects with excellence, confidence, and humility, consistently achieving successful outcomes.
- Digital Accessibility Champion: Awarded a Group Award for outstanding contributions to Digital Accessibility.
- Client Value Creation: Recognized by management for creating significant value for clients through innovative solutions and exceptional service.
- Leadership Recognition: Received appreciation for exceptional leadership skills, positively impacting team dynamics and project success.
- Star of the Month: Honored as Star of the Month for December FY23, highlighting exceptional performance and contributions.
- Pinnacle Awards: Achieved three Pinnacle Awards in FY24, recognizing top-tier performance and outstanding achievements.
- ACE Award: Received the ACE Award for exceptional performance in addressing and resolving application slowness issues, significantly improving system efficiency and user experience.
- Frequent Recognitions: Received regular commendations from senior managers, peers, and colleagues for consistently delivering high-quality work and fostering a collaborative environment.
Preferred Locations
- Gulf Cooperation Council (GCC) Countries
- United Arab Emirates (UAE)
- Saudi Arabia
- Dubai
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Passions
- Home Decorations: Passionate about designing and decorating living spaces, creating aesthetically pleasing and functional environments.
- Traveling: Enjoy exploring new destinations, experiencing diverse cultures, and broadening horizons through travel.
- Henna Arts: Skilled in applying henna designs, showcasing creativity and attention to detail in body art.
- Stitching: Experienced in sewing and creating garments or crafts, demonstrating patience and craftsmanship.
- Cooking: Enthusiastic about experimenting with recipes and cooking, with a focus on creating delicious and innovative dishes.
Certification
- PCloudy Certification: Certified in using PCloudy for mobile application testing and optimization.
- Accessibility Certification: Accredited in web and application accessibility standards and best practices.
- Agile Certification: Certified in Agile methodologies, focusing on iterative and adaptive project management.
- ISTQB Certification: International Software Testing Qualifications Board (ISTQB) certification for foundational software testing knowledge.
- Application Testing Certification: Completed training in comprehensive application testing techniques and practices.
- Design Thinking (Classroom Training): Completed classroom training in Design Thinking, enhancing skills in user-centered design and problem-solving
Timeline
QA Lead/Business Analyst
Accenture
06.2022 - Current
Senior Software Engineer
Accenture
12.2019 - 06.2022
Software Engineer
Accenture
12.2018 - 12.2019
Associate Software Engineer
Accenture
12.2018 - 12.2019
Bachelor of Science - Mathematics And Computer Science
ST. Joseph's Degree College
High School Diploma -
Narayana Junior College
Class X(SSC) -
Little Birds High School
- PCloudy Certification: Certified in using PCloudy for mobile application testing and optimization.
- Accessibility Certification: Accredited in web and application accessibility standards and best practices.
- Agile Certification: Certified in Agile methodologies, focusing on iterative and adaptive project management.
- ISTQB Certification: International Software Testing Qualifications Board (ISTQB) certification for foundational software testing knowledge.
- Application Testing Certification: Completed training in comprehensive application testing techniques and practices.
- Design Thinking (Classroom Training): Completed classroom training in Design Thinking, enhancing skills in user-centered design and problem-solving
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