Heeba Shaik
Hyderabad
Summary
Adaptable and quality-focused manager with 9 years of experience in implementing and developing improvement processes through collaboration with cross-functional teams. Possesses first-rate computer, analysis, and research skills. Specializes in achieving set targets, generating new strategies, and maintaining accurate records. Results-driven professional excelling in identifying areas for improvement and implementing effective solutions to drive operational efficiency and enhance overall quality.
Overview
9
9
years of professional experience
6
6
Certification
Work History
QA Lead/Business Analyst
Accenture
06.2022 - Current
- User Story Analysis & Estimation: Ensured team understood user story requirements, conducted impact analysis, and provided accurate estimations.
- Standardized bug reporting methods for better communication between QA and development teams.
- Comprehensive Testing: Oversaw functional, regression, accessibility, performance, and automation testing, ensuring all were completed within SLA.
- Team Mentoring: Provided guidance and mentorship to team members, enhancing their skills and performance.
- Promoting Teamwork: Fostered a collaborative and positive work environment, building and maintaining a high-quality team.
- Risk Communication: Proactively identified and communicated risks, offering mitigation suggestions for both personal and team-related issues.
- Certifications & Development: Completed certifications in Pcloudy, Accessibility, Agile, Power Platform, Basic Gen AI, and Build Your Own App (BYOA) within Accenture, showcasing strong team management skills and productivity
- Multi-Team Management: Managed three teams simultaneously, ensuring timely delivery of all project deliverables.
- Agile Practices: Ensured adherence to Agile practices and Azure DevOps processes, including efficient production acceptance.
- Test Prioritization & Execution: Ensured team prioritized and completed functional, regression, accessibility, and performance testing within SLA.
- Risk Mitigation: Proactively communicated risks and provided actionable mitigation strategies. [Include specific instances if possible]
- Test Coverage & Defect Tracking: Achieved 100% test coverage, zero defect leakage, and tracked defect identification per sprint.
- Automation Integration: Ensured automation scripts were used in each release/sprint and reviewed execution summaries and reports.
- Automation Reporting: Reviewed automation execution reports, highlighted deviations, and provided timely sign-offs.
- As QA lead : Mentored junior team members, fostering growth and enhancing team performance.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
Senior Software Engineer
Accenture
12.2019 - 06.2022
- Champion of Accessibility Testing and passed the exam with 85 points out of 100 and got a flair
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- I am part of external team enagement activities in accenture internal project for the teams asCIO MyPassion, MyXperience, Social build capable team.
- Production Acceptance testing document review is done according to the new Accenture policies
- Took ownership of other resource module during their unavailable period and successfully delivered the module without affecting my assigned task
- Became a SME for the modules which I had delivered
- Learned about performance testing by using VSTS tool and implemented in my project and found the baseline issue and load issues with more than 90% failure
- I had make sure to get fix the performance issues before prod release
- Performance testing independently on Applicable tools like VSTS, HTTP Watch, Load Runner and done accessibility testing independently
- Active participation in sprints, walk throughs and demos
- Value Add Contributions -> Help and mentor junior team members to work smoothly and deliver quality work products
- Support peers by sharing functional or technical knowledge
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Software Engineer
Accenture
12.2018 - 12.2019
- Along with my assigned work I had worked on adhoc testing in team without affecting my assigned task
- Worked with server migration team and gave my extended support on weekends at odd hours
- I had worked in 3 different teams (ACP, TMS, Etravel) I had completed my work on time
- In TMS tested in automation activities like MedicalShift/Driver Status Updates/Facility Master page changes
- In ACP I had worked in night releases and supported my team to deliver the product
- Along with Ops related testing I had also worked in APT Testing in TMS
- Worked on Production adhoc CR's and prod issues in Etravel
- It was a Base for my career, learning about testing
- Worked along with seniors and learnt to support the team
- I had worked in adhoc bug fixing
- Learned about writing test scripts.
Associate Software Engineer
Accenture
12.2018 - 12.2019
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Gathered requirements and performed gap analysis through design workshops with users.
- Corrected, modified and upgraded software to improve performance.
- Worked as ASE i had learnt every new challenging task.
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- I had prepared the KT docs which is very useful to team and it got reduced the team effort for multiple KT sessions.
Education
Bachelor of Science - Mathematics And Computer Science
ST. Joseph's Degree College
Kurnool, Andhra Pradesh, India04.2014
High School Diploma -
Narayana Junior College
Kurnool, Andhra Pradesh, India03.2011
Class X(SSC) -
Little Birds High School
Kurnool, Andhra Pradesh, India04.2009
Skills
Technical Skills:
- Accessibility Testing
- Data Migration Testing
- Performance Testing (VSTS)
- Mobile Testing with Splunk Tool
- Cross-browser Testing
- Mobile App Testing
- API Load Testing (VSTS)
- Azure Portal APIM Testing
- Software Compatibility Testing
- Compatibility Testing
- Manual Testing
Testing Skills:
- Test Planning
- Integration Testing
- Regression Testing
- Manual Functional Testing
- Disaster Recovery Testing
- Test Case Design
- Test Data Management
- Test Plans and Test Methodologies
- Test Planning
- Scenarios and Use Cases
- Manual Test Case Preparation
- Defect Monitoring
- Bug Tracking and Resolution
- Defect Tracking and Reporting
- Web and Mobile Application QA
Methodologies & Tools:
- Agile Methodology
- Scrum Methodology
- Postman Tool
- Azure Bug Tracking Tool
- Agile Best Practices
- Quality Processes
- Document Management
- Testing Analytics
- Root Cause Analysis
- White Box Testing
- Black Box Testing
Soft Skills:
- Team Mentoring
- Collaborative Team Player
- Team Collaboration
- Workload Management
- Compliance Testing
- Client Requirements
Test case design
Mobile app testing
Quality metrics analysis
Regression testing
Cross-browser testing
Test data management
Performance testing
Software development lifecycle
Test environment setup
Security testing
Defect management
Continuous integration
Total quality management
Quality processes
Test planning
Web and mobile application QA
Bug tracking and resolution
Defect monitoring
Defect tracking and reporting
Test plans and test methodologies
Scenarios and use cases
Team mentoring
Scrum methodology
Manual test case preparation
Developing quality standards
Testing analytics
Manual testing
White box testing
Black box testing
Compatibility testing
Collaborative team player
New feature testing
Test implementation
Cross-functional team collaboration
Accomplishments
- Demonstrated Leadership: Led projects with excellence, confidence, and humility, consistently achieving successful outcomes.
- Digital Accessibility Champion: Awarded a Group Award for outstanding contributions to Digital Accessibility.
- Client Value Creation: Recognized by management for creating significant value for clients through innovative solutions and exceptional service.
- Leadership Recognition: Received appreciation for exceptional leadership skills, positively impacting team dynamics and project success.
- Star of the Month: Honored as Star of the Month for December FY23, highlighting exceptional performance and contributions.
- Pinnacle Awards: Achieved three Pinnacle Awards in FY24, recognizing top-tier performance and outstanding achievements.
- ACE Award: Received the ACE Award for exceptional performance in addressing and resolving application slowness issues, significantly improving system efficiency and user experience.
- Frequent Recognitions: Received regular commendations from senior managers, peers, and colleagues for consistently delivering high-quality work and fostering a collaborative environment.
Preferred Locations
- Gulf Cooperation Council (GCC) Countries
- United Arab Emirates (UAE)
- Saudi Arabia
- Dubai
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Passions
- Home Decorations: Passionate about designing and decorating living spaces, creating aesthetically pleasing and functional environments.
- Traveling: Enjoy exploring new destinations, experiencing diverse cultures, and broadening horizons through travel.
- Henna Arts: Skilled in applying henna designs, showcasing creativity and attention to detail in body art.
- Stitching: Experienced in sewing and creating garments or crafts, demonstrating patience and craftsmanship.
- Cooking: Enthusiastic about experimenting with recipes and cooking, with a focus on creating delicious and innovative dishes.
Certification
- PCloudy Certification: Certified in using PCloudy for mobile application testing and optimization.
- Accessibility Certification: Accredited in web and application accessibility standards and best practices.
- Agile Certification: Certified in Agile methodologies, focusing on iterative and adaptive project management.
- ISTQB Certification: International Software Testing Qualifications Board (ISTQB) certification for foundational software testing knowledge.
- Application Testing Certification: Completed training in comprehensive application testing techniques and practices.
- Design Thinking (Classroom Training): Completed classroom training in Design Thinking, enhancing skills in user-centered design and problem-solving
Timeline
QA Lead/Business Analyst
Accenture
06.2022 - Current
Senior Software Engineer
Accenture
12.2019 - 06.2022
Software Engineer
Accenture
12.2018 - 12.2019
Associate Software Engineer
Accenture
12.2018 - 12.2019
Bachelor of Science - Mathematics And Computer Science
ST. Joseph's Degree College
High School Diploma -
Narayana Junior College
Class X(SSC) -
Little Birds High School
- PCloudy Certification: Certified in using PCloudy for mobile application testing and optimization.
- Accessibility Certification: Accredited in web and application accessibility standards and best practices.
- Agile Certification: Certified in Agile methodologies, focusing on iterative and adaptive project management.
- ISTQB Certification: International Software Testing Qualifications Board (ISTQB) certification for foundational software testing knowledge.
- Application Testing Certification: Completed training in comprehensive application testing techniques and practices.
- Design Thinking (Classroom Training): Completed classroom training in Design Thinking, enhancing skills in user-centered design and problem-solving
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