HEEFZAN SHAIKH
Mumbai,MH
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
6
6
years of professional experience
Work History
Team Manager / Senior Business Associate
Porter
Mumbai, MH
07.2022 - Current
- Creating strategic growth plan for existing category, such as two-wheelers (2W)
- Market research, SWOT analysis, Product, and service innovation, Marketing and
- Branding, Cost management & Monitor
- Designing pricing strategy for 2W (two-wheeler) category based on market potential and consumer insights is crucial for long-term success
- Developing supply initiatives is critical to ensure steady and reliable source of products, services, or resources for business
- Launching new category involves comprehensive approach that covers various aspects, including Go-To-Market (GTM) strategy, positioning
- Researching and analyzing data and market insights, identify opportunities, and stay competitive
- Using SQL, Snowflake, Excel and Advanced Excel, data visualization and other tools to evaluate data and analyze data
- Perform end to end operational optimizations, identify opportunities and deliver recommendations through data analysis
- Planning and implementing long-term development strategies for product categories requires structured and well-thought-out approach
- Building and maintaining sustainable supply base and sourcing of partners is essential for long-term success of business
- Customer and Market feedback, Survey method to evaluate product changes as per requirement
- Vendor management and account management of B2B customers
- Work closely with different stakeholders to achieve weekly, monthly targets
- Lead and supervised team of 26 individuals, effectively delegating tasks and ensuring efficient workflow to consistently meet project deadlines
- Implemented strategic planning and goal-setting processes resulting in 20% increase in team productivity within first six months of assuming managerial role
- Research competitors and suggest appropriate pricing and promotional activities.
Senior Fleet Manager
Swiggy
Mumbai, MH
01.2019 - 07.2022
- Managing and controlling voluntary attrition and addressing issues with absenteeism, including absconders, require proactive and well-structured approach
- To achieve these objectives through training, performance management, and other strategies
- Improve and Maintain promised SLA for better customer experience
- Conduct regular field audits and classroom training at individual level for better experience
- Handling fleet of 1050 Partners for South Mumbai region
- Managing area and meeting login targets to achieve expected login for area level and achieve
- Initiatives for improving areas and solving hub level issues and worked on bad orders Utilization & Efficiency for area level
- Initiatives taken to solve DP issues through G – form and giving solution to DPs.
- Manage and maintain assigned fleets to make sure assigned area should be serviceability.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure
Senior operations executive
Endeavor Careers Pvt Ltd
02.2018 - 12.2018
- To manage and develop business of center in Western Mumbai
- Maintaining and managing records both in Hard and Soft formats
- Assisting faculties with student issues like leaves, extra lectures, grievances and other queries
- Maintaining cordial relations with vendors for better prices and services
- To manage back-end data in ERP Software this would enable us to sort and work on data systematically.
Education
MBA - Operations
Narsee Monjee Institute of Management Studies
Mumbai04.2022
BBA - Marketing
S.I.E.S College of Commerce And Economics
Mumbai06.2016
Skills
- Social Perceptiveness
- Supervision and Leadership
- Problem-Solving
- Teamwork and Collaboration
- Problem Resolution
- Public Speaking
- Analytical and Critical Thinking
- Microsoft Word / Excel
- Communication skills
- Team management
- Customer Relationship Management
- Managing Operations and Efficiency
- Decision-Making
Timeline
Team Manager / Senior Business Associate
Porter
07.2022 - Current
Senior Fleet Manager
Swiggy
01.2019 - 07.2022
Senior operations executive
Endeavor Careers Pvt Ltd
02.2018 - 12.2018
MBA - Operations
Narsee Monjee Institute of Management Studies
BBA - Marketing
S.I.E.S College of Commerce And Economics
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