Heem Amin
Kitchener
Overview
4
4
years of professional experience
Work History
Mobile Sales Associate
Samsung SmartCafe
06.2022 - 07.2023
- Manage the business's day-to-day activities, such as inventory control, cash handling, and opening and closing protocols.
- Increase sales by practicing good merchandising tactics and keeping an eye on price and product positioning
- Closed deals with at least 34% of the footfall every month
- To guarantee excellent customer service and product expertise, train and mentor employees
- Regularly conduct performance reviews and offer feedback to team members
- Work with the store manager to create and carry out action plans to meet KPIs and sales goals
- Assure adherence to health and safety laws and corporate policies and procedures
- Respond promptly and expertly to consumer questions and concerns
Solution Shop Associate
Staples Canada
09.2024 - 12.2024
- Assisted customers with printing, copying, scanning, and other self-service needs, ensuring a seamless customer experience.
- Managed the print production workflow, troubleshooting equipment and maintaining supply levels.
- Provided expert guidance on Staples' printing services, including custom print jobs, banners, and business cards.
- Handled transactions efficiently using the POS system while maintaining a high level of accuracy.
- Adapted quickly to changing customer needs and store demands, demonstrating flexibility and problem-solving skills.
Print Expert
Print Hub
01.2021 - 03.2022
- Assisted customers with print job specifications, ensuring accurate execution of orders including paper type, color preferences, and design formatting
- Operated and maintained advanced printing, scanning, and binding equipment, troubleshooting issues to ensure smooth workflow
- Managed digital file processing, converting files as needed and ensuring proper formatting for high-quality output
- Monitored and restocked supplies such as paper, ink, and finishing materials, optimizing inventory to meet fluctuating customer demand
- Ensured quality control by reviewing print jobs for consistency, alignment, and color accuracy before final delivery to clients
Education
Bachelor of Science - Computer Engineering
Pandit Deendayal Energy University
Gandhinagar05-2022
Skills
- Highly energetic, friendly, and able to adapt to change quickly
- Excellent interpersonal and communication skills
- Fluent in English, Hindi and Gujarati
- Outstanding communication and leadership abilities
- Competent with POS and Microsoft Office systems; able to focus and multitask in a hectic work environment
- Emphasizing efficiency and correctness
- Superior organizational skills with the creative ability to develop new programs
- Technical know-how and comfortable working with Microsoft
- Office and similar software
Availability
Everyday
Timeline
Solution Shop Associate
Staples Canada
09.2024 - 12.2024
Mobile Sales Associate
Samsung SmartCafe
06.2022 - 07.2023
Print Expert
Print Hub
01.2021 - 03.2022
Bachelor of Science - Computer Engineering
Pandit Deendayal Energy University
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