Heemakshi Talwar
Amritsar
Summary
Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales and Customer Service Representative
HDFC Bank
01.2024 - 05.2024
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Informed customers of promotions and special offers to increase sales and revenue.
Customer Care Executive
Octopustech
01.2023 - 11.2023
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Ensured positive customer experience was maintained by monitoring through introduction and customer care calls.
- Utilised conflict resolution skills to handle difficult situations, restoring customer confidence.
Direct Sales Agent
Axis Bank
05.2022 - 12.2022
- Visited clients to maintain relationships and update them on sales opportunities.
- Organised and attended sales events and exhibitions to demonstrate products and expand client base.
- Kept updated on competitor activity, market developments and sales trends through regular research, networking and monitoring activity.
Customer Care Executive
Toyota
09.2021 - 01.2022
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Facilitated returns and exchanges, ensuring compliance with company policies and customer satisfaction.
- Provided comprehensive product knowledge to customers, assisting in selection and purchase decisions.
Customer Assistant
Call Centre
10.2020 - 08.2021
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes.
Education
Bachelor of Arts -
BBK DAV COLLEGE FOR WOMEN
Certificate of Higher Education -
SPRING DALE SENIOR SCHOOL
SAE Institute Affiliated With Middlesex University
DubaiSkills
Data entry accuracy
Active listening
Appointment scheduling
Customer complaint resolution
Relationship building
Problem-solving
Time management
Adaptability and flexibility
Decision-making
Fluent in multiple languages
Customer service
Client relationship management
Critical thinking
Multitasking and organization
Phone etiquette
Languages
6,C2,6,C2
ADDITIONAL INFORMATION
- Date of Birth- 30-07-2000
- Nationality- Indian
- Status- Unmarried
- Gender- Female
Passport
- Passport No. - R7418482
- Date of Issue - 11-01-2018
- Date of Expiry- 10-01-2028
Timeline
Sales and Customer Service Representative
HDFC Bank
01.2024 - 05.2024
Customer Care Executive
Octopustech
01.2023 - 11.2023
Direct Sales Agent
Axis Bank
05.2022 - 12.2022
Customer Care Executive
Toyota
09.2021 - 01.2022
Customer Assistant
Call Centre
10.2020 - 08.2021
Bachelor of Arts -
BBK DAV COLLEGE FOR WOMEN
Certificate of Higher Education -
SPRING DALE SENIOR SCHOOL
SAE Institute Affiliated With Middlesex University
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