Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Personal Information
Timeline
Generic

Heena

Chandigarh

Summary

SME with 10 years of experience in troubleshooting/designing /Auditing Virtualization technologies and good hands-on knowledge of hybrid/public/private cloud and On-Prem virtualization solutions with Azure and Citrix Virtualization. Currently working in TCS ,previously worked with Citrix systems.

Overview

10
10
years of professional experience

Work History

Technical Lead

Tata Consultancy Services (TCS)
06.2021 - Current
  • Implemented Azure Solution including AVD, Workspaces ,Log analytics ,Network security groups, Azure Site recovery DR solution ,Logic apps, Runbooks, firewall ,scaling plans, Vnets, Vnet peering, hubs ,Routing tables,Load Balancers
  • Performing audits of existing environment, more efficient instances and removing idle resources from Azure AVD using Nerdio enabled us to cut the hosting costs for our quarter from $373K down to $313K
  • Building & Maintaining Docker container
  • Successfully migrated 5,000 users from Citrix Daas to AVD
  • The process facilitated enhanced collaboration features and efficiency for all users
  • Efficiently integrated Azure Workspace solutions to implement an End User Computing (EUC) model for a customer
  • Possess knowledge of Active Directory,TCP/IP, DHCP, IP Routing and Name Resolution, Firewall, VPN and protocols
  • Windows Performance analysis and troubleshooting through multiple windows sysinternal tools using Procmon ,Xperf , Perfmon,Process explorer, ,rammap , Autoruns, CDF network troubleshooting using Wireshark Netmon crash dump analysis with winDBG
  • Active Directory configuration changes Replication issues, Group policies
  • Maintain and troubleshoot File server Cluster.

Senior Specialist

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
05.2019 - 05.2021
  • Supported Windows and Citrix products such as XenApp, PVS 7.12, and XenDesktop
  • Resolved incidents to restore service within defined service level agreements, showcasing ability to meet tight deadlines
  • Diagnosed and resolved user issues related to application access, launch, and performance, demonstrating strong troubleshooting skills
  • Contributed to change tickets and participated in routine application upgrades, ensuring seamless transitions and optimal system performance
  • Leveraged knowledge of Remote Infrastructure Management including Active Directory, DHCP, and DNS
  • Demonstrated excellent interpersonal, communication, and analytical skills, highlighting proficiency in remote troubleshooting and conflict resolution
  • Utilized expertise in remote desktop services technology to support application and desktop virtualization, ensuring seamless user experience.

Technical Support Engineer

Citrix RD India Pvt. Ltd.
03.2018 - 02.2019
  • Provided technical support, focusing on break fixes, production downtime, and aiding customers in implementing, deploying, and upgrading their environments
  • Analyzed, troubleshot, and resolved complex issues in mixed enterprise environments for end customers utilizing Citrix products such as XenDesktop and Provisioning Services
  • Addressed and resolved intricate customer issues
  • Delivered global technical support to customers worldwide.

Senior Analyst

HCL Comnet
08.2014 - 12.2017
  • Executed technical expertise in Microsoft Active Directory and PKI technology
  • Led the seamless migration of 5000 users from Legacy Citrix environment to updated Citrix DaaS, enhancing system efficiency
  • Efficiently created change tickets for all modifications in the environment and adhered to change management processes
  • Provided regular updates on open tickets, requests, and changes during service operations and service review calls
  • Proficiently established admin user accounts via front end (Portal), backend using SQL, and Active Directory
  • Applied critical and security patches to servers using WSUS, employing both manual and scripted approaches for optimal system security.

Education

B.Tech/B.E. - Computers -

CHITKARA UNIVERSITY
Himachal
01.2014

Skills

  • Project Management
  • Kubernetes & Docker
  • Azure,Citrix Cloud,AVD
  • Customer Relationship
  • Azure Monitors & Director
  • Active Directory,DNS,DHCP
  • Performance Optimization
  • Risk Management
  • Retrospective
  • KQL Queries and Powershell

Additional Information

10 Years 0 Month

Languages

English

Personal Information

Title: TECHNICAL LEAD

Timeline

Technical Lead

Tata Consultancy Services (TCS)
06.2021 - Current

Senior Specialist

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
05.2019 - 05.2021

Technical Support Engineer

Citrix RD India Pvt. Ltd.
03.2018 - 02.2019

Senior Analyst

HCL Comnet
08.2014 - 12.2017

B.Tech/B.E. - Computers -

CHITKARA UNIVERSITY

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